Gmail Sales Extension

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webidextrous on July 28, 2022
I added the Gmail integration but feel overwhelmed by seeing all emails in Hubspot. I'd really like to filter it so that only emails with certain subject lines generated by forms on my website will show up in my Hubspot inbox as potential prospects. read more
0 upvote
1 Reply
Community Manager
July 29, 2022 02:55
Hi @webidextrous Thank you for reaching out! I understand that you have connected your personal inbox as a team email/in the conversat...read more
NoahNZ on July 23, 2022
Looking at the email activity reports in dashboards, I see that a large number of emails that were sent by User A or User B are showing as activity under User C instead. the contact owner is set correctly and I can't seem to find any other indic read more
0 upvote
1 Reply
Hall of Famer | Partner
July 23, 2022 07:39
Hi @NoahNZ , Indeed a bit confusing – could you confirm that each user is using their own device, own email account (unique email address + pa...read more
Solved
UriniuS on July 21, 2022
With the new Google Workspace shared mailbox-setup (where the shared mailbox doesn't have a specific login), but is access by delegation to people being members of the specific Google group: How do you connect the shared mailbox to a team email-chan read more
0 upvote
1 Reply
Accepted Solution
Community Manager
July 22, 2022 03:39
Hi @UriniuS Thank you for reaching out! If you're using a Google Group, you can do that by following these steps . Hope that h...read more
AJE on July 11, 2022
Hello. Did this ever get resolved. We noticed the same issue using gmail. Would love to get a solution. Thx
0 upvote
3 Replies
Community Manager
July 15, 2022 01:17
Hi @AJE Thank you for your reply. This may have to do with the subject being the same but we'll have to look at it further, can you ...read more
hd-cp21 on July 04, 2022
I am constantly using templates and updating senders and it is VERY annoying it pops up EVERY email. How do I HIDE/TURN OFF this option?
0 upvote
1 Reply
Hall of Famer | Partner
July 04, 2022 23:48
Hi @hd-cp21 , There isn't a specific settings to turn this pop up off, unfortunately. How exactly are you composing emails? If you're cr...read more
MarieDhn on July 04, 2022
Hallo Zusammen, wir haben gerade das Problem, dass manche E-Mails nicht an unser gemeinsames Postfach weitergeleitet werden. Es gibt kein Pattern, dass wir erkennen können und die Mails landen auch nicht im Spam Ordner. Wir finden die eigehenden N read more
0 upvote
4 Replies
Member
July 05, 2022 01:45
Teilweise sind es E-Mails, bei denen bereits ein Kontakt in Hubspot hinterlegt ist; aber widerum auch E-Mail die ganz ,,neu'' reinkommen, es also noc...read more
Solved
MFoster5 on June 30, 2022
I'm no longer seeing the option to open the Hubspot panel in Gmail anymore. I think Gmail had an update recently, and I'm no longer seeing the bar along the right-side with extensions - wondering how I can get it back. Any help would be greatly appr read more
0 upvote
1 Reply
Accepted Solution
Hall of Famer | Partner
June 30, 2022 21:23
Hi @MFoster5 , I'm still seeing the extension perfectly fine – have you checked: – if both browser and extension are up to date , – if th...read more
HRolnick on June 24, 2022
Hi there! I am new to HubSpot. The main feature I want to use is organizing information from our Gmail by contact. I want every email to or from each contact to be logged in their contact card on HubSpot. We have downloaded the extension, read more
Hall of Famer | Partner
June 24, 2022 22:59
Hi @HRolnick , Generally, emails sent through the CRM or the Google Sales Extension should log in the CRM. Can you review these troubleshootin...read more
brettstraff on June 22, 2022
Anyone know why the *screenshot removed by moderator due to privacy reasons*
0 upvote
1 Reply
Community Manager
June 23, 2022 05:58
Hi @brettstraff , Thank you for reaching out to the Community! I went ahead and removed your screenshot for privacy reasons because it cont...read more
Solved
ray4415 on June 21, 2022
I'm using the Gmail extension while sending one email to persons A, B, and C (not CC or BCC), all three of them work for company O; also to persons X, Y, and Z of my own team (not CC or BCC). I'm using the extension to log the email, and also get to read more
0 upvote
3 Replies
Accepted Solution
Hall of Famer | Partner
June 21, 2022 01:45
Hi @ray4415 , I don't think there is, unfortunately. This is due to how click tracking works: https://knowledge.hubspot.com/connected-email/u...read more
hubs2022 on June 15, 2022
When viewing emails in my browser, the sales extension blocks images from loading. It works when I disable the extension. HELP !!!
1 upvote
1 Reply
Community Manager
June 16, 2022 13:03
Hi @hubs2022 , Thanks for reaching out! In order to investigate this further, we will need specific information: Which sales extensio...read more
DesireeTaylor on June 07, 2022
I am a member of a team I am not a super admin. I need ability to sync google contacts without super admin because then i would have everyone in the companies contacts. I need to be able to sync ONLY my contacts. I tried Zapier its still giving me read more
0 upvote
8 Replies
Member
June 07, 2022 12:34
Understood, I am in the Real Estate world and I should not be able to see everyones contact because for confidentiality reasons my colleague and I co...read more
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