Gmail Sales Extension

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JPickham on March 28, 2023
Hi, We are having an issue involving the logging of emails in our system. This connect between Hubspot and Gmail is working and we are finding all of the data is mapping into the system. The issue lies in how the contact owner is being allocated. read more
0 upvote
2 Replies
Accepted Solution
Hall of Famer | Partner
March 28, 2023 21:53
Hi @JPickham , You can check whether your workflow is overriding a previous value in the Contact owner property by looking at the property more
TGreenwald on March 28, 2023
I get this error when I try to log in. This is from a fresh browser, no other extensions are installed, browser cache and cookies cleared.
0 upvote
1 Reply
Key Advisor
March 28, 2023 05:41
I would click that Send Logs button and open a support ticket. This is a user to user community and your problem likely seems due to an error that more
HRich on March 20, 2023
Hello, I can see emails in my team's activity report, but when I go to check the full corespondence history on the contact's card, there is no sign of the emails. Any advice would be greatly appreciated
0 upvote
1 Reply
Community Manager
March 20, 2023 14:04
Hello @HRich , thank you for posting in our Community! Did your permissions recently change? Or is there a specific filter setup under the more
HRich on March 16, 2023
Hello, My company's sales team has noticed that some of their contacts on HubSpot are not having their email correspondence recorded. They have their gmail inboxes linked to HubSpot, and have it set to only log emails with existing read more
0 upvote
3 Replies
March 16, 2023 09:54
Thanks Elizhelva for responding Let me explain a little more to help you. Although we do run sales bulk emails to prospective leads, the more
CMontois on March 08, 2023
Hi, I'm a new user of hubspot. We synchronized our gmail solution to hubspot to send 1-1 emails. We just discover an unfortunate issue : impossible to send an email to All message are blocked. I don't understand why. D read more
0 upvote
3 Replies
Accepted Solution
Hall of Famer | Partner
March 08, 2023 09:01
Hi @CMontois , This seems to be a temporary issue and it's already being addressed: Best more
SCullen0 on March 08, 2023
Hi, I've been using the Gmail extension for 1-1 emails for about a year now. As of this morning when I try to send any emails Gmail warns me of potential phishing: Deceptive site ahead Attackers on may trick you read more
0 upvote
3 Replies
Community Manager
March 08, 2023 10:27
Hi @SCullen0 , @AEDK and @NicAlpi , Thanks for reaching out! This is a temporary issue that's currently being addressed by the team. more
BoH on March 03, 2023
I have a successfully connected my Gmail to my Hubspot Account via Chrome Extension on my Macbook Air, but when I am out in the field using my Chromebook, the integration is gone. So I cannot log or track my emails when I am using the Chromebook and read more
0 upvote
1 Reply
Community Manager
March 06, 2023 05:12
Hi @BoH , Thank you for reaching out to the Community! Please follow these troubleshooting steps in Google Chrome on your Chromebook more
timned88 on February 21, 2023
Hello, all. On my PC, I am getting the message "HubSpot was unable to add tracking to your email. Do you want to send this without tracking?" I have the boxes checked for logging and tracking and the send button is orange. The message comes up a read more
0 upvote
1 Reply
Community Manager
February 22, 2023 11:45
Hi @timned88 , Thanks for reaching out to the Community! Have you recently installed other extensions (i.e. ad blockers) to the browser more
mlwolters on February 21, 2023
I have Deals selected in my Log and track settings in the Gmail Extension but when I go to Log a Deal to an email, no deals are showing up. Even when I try to search the Deal name there no results found.
0 upvote
1 Reply
Community Manager
February 22, 2023 12:27
Hi @mlwolters , Thanks for reaching out to the Community! This does sound odd! I would recommend connecting with HubSpot Technical more
Fnisar on February 20, 2023
Hi guys, Could you please help me ? I've got the HubSpot sales extension installed on Gmail. I wanted to log certain emails to the right contact on hubspot but what I noticed is, HubSpot is creating a new conversation in my HubSpot inbox + crea read more
0 upvote
7 Replies
Accepted Solution
February 21, 2023 01:54
Thanks !! That's what I tried and it worked. Suggested by Karsten as well.
RFischl on February 16, 2023
The example issue I have is this: HubSpot Gmail extension logs out for various reasons (e.g., Chrome updates, new Chrome browser sign-in, laptop restart, switching between Gmail accounts or HubSpot accounts, etc.). I then log back int read more
0 upvote
2 Replies
February 17, 2023 11:50
Hi, I am the sender of the original email and I do not want to send the email to anyone. I am only trying to log an email that I have already sent. more
sponceblanc on February 16, 2023
Hello, When I connect my Gmailbox with Hubspot, I don't want hubspot to automatically save all the contacts from the emails received. How to do ? THANKS
0 upvote
2 Replies
Accepted Solution
Hall of Famer | Partner
February 16, 2023 02:30
Hi @sponceblanc , HubSpot does not create contact records for received emails from contacts after connecting your personal inbox: more
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