Gmail Sales Extension

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AmiraR on June 13, 2025
Hi! My Hubspot Sales Extension fails everytime I try to log in. Id like to have my emails tracked. I am using Bing as a web browser. Can someone please help? Thank you
0 upvote
1 Reply
Hall of Famer | Partner
June 13, 2025 11:56
Hi @AmiraR , I'm not following entirely, the sales extension exists for Chrome, Office 365 (web), or Outlook (legacy add-in) – but not for Bin...read more
abihouee on June 12, 2025
I’m reaching out to report a recurring issue with the Gmail–HubSpot integration. On a regular basis, I get disconnected from my Gmail account within HubSpot. Each time, I need to manually reconnect the application in order to log and track my emails read more
0 upvote
1 Reply
Participant
June 12, 2025 12:17
Hi @abihouee It usually comes down to token expiration, multiple Gmail accounts, or browser interference. Here’s what I’d recommend: ...read more
BradOliver on May 27, 2025
I've been experimenting and I can confirm this is related to the HubSpot Sales Extension (3.0.0.31337). When activated, it reformats the toolbar and covers attachments. Without extension: Attachment are clearly visible at the bottom of e read more
1 upvote
3 Replies
WSS
Participant
June 02, 2025 13:58
@Josh , I'm encountering the same problem as @BradOliver . Through a process of disabling and re-enabling each extension, I've identified that the...read more
Solved
Prioocare on May 13, 2025
I am currently using HubSpot CRM with Gmail integration to automatically capture contact details from emails and save them into the CRM. I have enabled Inbox Automation, Email Logging, and Automatic Contact Creation features, ensuring tha read more
0 upvote
8 Replies
Accepted solution
Hall of Famer | Partner
May 13, 2025 02:48
@Prioocare It should not, no, but it's a beta which can behave unexpectedly, see the beta terms You should be able to, yes No, no records s...read more
Solved
TSuhorukova on May 01, 2025
What are the steps to customize the HubSpot sidebar in Gmail so that only the properties I want to see appear on the right?
0 upvote
1 Reply
Accepted solution
Top Contributor | Platinum Partner
May 01, 2025 18:10
Hi @TSuhorukova ! Found a similar post in the community with a solution: https://community.hubspot.com/t5/Gmail-Sales-Extension/Customize-P...read more
CGramlich32 on April 24, 2025
Hi there, Hubspot is no longer adding contacts from my email in Gmail. I think it used to sift through and collect/capture the info automatically from my emails as well as put a little tracker on the emails to tell me when things were opened an read more
0 upvote
2 Replies
Member
April 24, 2025 19:27
Hi Ruben, Here is what I see: 1) The inbox was still connected and did not need reconnection 2) I don't see a 'create a contact for new emai...read more
Solved
TWantenaar on March 19, 2025
hi universe... I haev been sent to a community forum because I am attempting to use Hubspot and to begin with I want to try it out before purchasing it. What this seems to mean is that NO ONE can actually help you from HS themself - a crazy and fr read more
0 upvote
7 Replies
Accepted solution
Community Manager
March 19, 2025 20:00
Hi @TWantenaar ! Welcome to the Community-- happy to have you here 😊 I apologize for any frustration you have experienced while setting up emai...read more
Solved
SepFG on March 14, 2025
Hi there, For my business, I get a lot of forwarded email leads through an agency that I use. My problem is that when I receive a forwarded email, it automatically logs it to the emailaddress that forwarded the email and not the original email a read more
0 upvote
3 Replies
Accepted solution
Hall of Famer | Partner
March 14, 2025 07:45
@SepFG in that case you would have to first create the record before you can associate the email. If that's not an option, you could consider...read more
Solved
FBakr on February 27, 2025
One of my colleagues on the company account can't log emails to deals on Hubspot , the issue was resolved on Gmail but she still faces an issue on Hubspot
0 upvote
5 Replies
Accepted solution
Hall of Famer | Partner
February 27, 2025 08:14
@FBakr does this user have permissions to communicate with this record? https://knowledge.hubspot.com/user-management/manage-user-permissions ...read more
Cmedbyme on February 26, 2025
Hi ! I'm not able to connect my Gmail adress to Hubspot saying my administrator needs to enable it. We use a Starter Plan But on her side, she seemed to have allowed everything so I can be free to use what I need. Could you help and tell me the read more
0 upvote
3 Replies
Community Manager
March 11, 2025 19:15
Hi @Cmedbyme ! Can you clarify that you are following the steps to connect your personal email address instead of a shared inbox?
Solved
LFelizSantos on February 23, 2025
I keep getting this pop-up and am unable to add any templates to my emails within gmail. I also noticed the same notification when I open the sales extension in gmail and go to notifications.
0 upvote
1 Reply
Accepted solution
Hall of Famer | Partner
February 24, 2025 00:05
Hi @LFelizSantos , Have you tried clearing cache/cookies and disabling other extensions? If that doesn't work, could your IT have regulated th...read more
BusWiFi on February 18, 2025
Hi, eventough i'm connected to Hubspot Gmail extension, and both tracking & record checkboxes are checked, after sending the e-mail it shows up as untracked with option to "record that email". I need to manually record the email and refresh pa read more
0 upvote
2 Replies
Participant
February 18, 2025 06:01
@franksteiner79 THis is before sending: This is when sent: Tracked, but not recorded - last time, it wasn't even tracked.
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