I’m reaching out to report a recurring issue with the Gmail–HubSpot integration. On a regular basis, I get disconnected from my Gmail account within HubSpot. Each time, I need to manually reconnect the application in order to log and track my emails read more
I've been experimenting and I can confirm this is related to the HubSpot Sales Extension (3.0.0.31337).
When activated, it reformats the toolbar and covers attachments.
Without extension: Attachment are clearly visible at the bottom of e read more
@Josh , I'm encountering the same problem as @BradOliver . Through a process of disabling and re-enabling each extension, I've identified that the...read more
I am currently using HubSpot CRM with Gmail integration to automatically capture contact details from emails and save them into the CRM. I have enabled Inbox Automation, Email Logging, and Automatic Contact Creation features, ensuring tha read more
@Prioocare
It should not, no, but it's a beta which can behave unexpectedly, see the beta terms
You should be able to, yes
No, no records s...read more
Hi @TSuhorukova !
Found a similar post in the community with a solution: https://community.hubspot.com/t5/Gmail-Sales-Extension/Customize-P...read more
Hi there, Hubspot is no longer adding contacts from my email in Gmail. I think it used to sift through and collect/capture the info automatically from my emails as well as put a little tracker on the emails to tell me when things were opened an read more
Hi Ruben, Here is what I see: 1) The inbox was still connected and did not need reconnection 2) I don't see a 'create a contact for new emai...read more
hi universe...
I haev been sent to a community forum because I am attempting to use Hubspot and to begin with I want to try it out before purchasing it. What this seems to mean is that NO ONE can actually help you from HS themself - a crazy and fr read more
Hi @TWantenaar ! Welcome to the Community-- happy to have you here 😊 I apologize for any frustration you have experienced while setting up emai...read more
Hi there, For my business, I get a lot of forwarded email leads through an agency that I use. My problem is that when I receive a forwarded email, it automatically logs it to the emailaddress that forwarded the email and not the original email a read more
@SepFG in that case you would have to first create the record before you can associate the email.
If that's not an option, you could consider...read more
One of my colleagues on the company account can't log emails to deals on Hubspot , the issue was resolved on Gmail but she still faces an issue on Hubspot
@FBakr does this user have permissions to communicate with this record? https://knowledge.hubspot.com/user-management/manage-user-permissions
...read more
Hi ! I'm not able to connect my Gmail adress to Hubspot saying my administrator needs to enable it. We use a Starter Plan But on her side, she seemed to have allowed everything so I can be free to use what I need. Could you help and tell me the read more
I keep getting this pop-up and am unable to add any templates to my emails within gmail. I also noticed the same notification when I open the sales extension in gmail and go to notifications.
Hi @LFelizSantos ,
Have you tried clearing cache/cookies and disabling other extensions? If that doesn't work, could your IT have regulated th...read more
Hi, eventough i'm connected to Hubspot Gmail extension, and both tracking & record checkboxes are checked, after sending the e-mail it shows up as untracked with option to "record that email". I need to manually record the email and refresh pa read more
Hi there, We are using the Sales Workspace and leads objects now and find it quite handy. However, we noticed that leads are not included in the Sales Chrome Extension yet in Gmail. We can only create contacts, tasks, deals and tickets in the read more
Leads are usually created based on two distinct conditions:
the contact (or company) is in a specifiv lifecycle (usually lead or salesqualified l...read more