Gmail Sales Extension

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Solved
Hachimi on September 27, 2020
Hi guys, So, recently I've noticed that hubspot is grabbing incoming email and logs them into the CRM. Normally, logged emails are those which you start by tracking and logging checks, which only starts once YOU initiate the email, and the repl read more
0 upvote
3 Replies
Accepted Solution
Most Valuable Member | Diamond Partner
September 27, 2020 17:06
Hi @Hachimi Have you by any chance got your email address connected to HubSpot as a shared inbox, rather than as a personal inbox? Personal...read more
Solved
hssandesh on July 12, 2020
I'm using the free plan and have a question I only get a notification when an email is opened the first time. What happens when the email is opened more than once/multiple times? Wouldn't therer be notifications each time the email is opened or read more
0 upvote
4 Replies
Accepted Solution
Key Advisor | Diamond Partner
July 12, 2020 07:58
Hey @hssandesh , I believe that HubSpot will only show the notification once, but you can see the raw count of opens on the contact record as ...read more
Solved
nigeld27 on May 12, 2020
Hello. We are Hubspot customers. This is the text for the Product Privacy Policy for the Gmail integration. The Subscription Service will scan the content of your emails to identify which emails you have elected to track in order to pro read more
0 upvote
5 Replies
Accepted Solution
HubSpot Alumni
May 19, 2020 04:38
Hi @nigeld27 , I wanted to share this resource with you as it explains the tracking and logging functionality with Gmail in more detail ( http...read more
Solved
BrianBartley on May 11, 2020
Hi, all. Forgive me if this is covered, but I'm new to HubSpot, and would like to know if I can automate a property update when the HubSpot Gmail integration creates a contact from an email?
0 upvote
2 Replies
Accepted Solution
Top Contributor | Diamond Partner
May 12, 2020 05:29
Hi Brian, I am more than happy to look into this for you. Just a quick question, what HubSpot package do you have? This is only because cer...read more
Solved
Anonymous on March 04, 2020
Hello for last few months HubSpot Sales extension doesn't change links in my email messages to tracking links. I have enabled tracking option (message view notification I have). I have disabled plain text. I create link like in this instruction . read more
Accepted Solution
Community Manager
March 11, 2020 10:31
Hi @Anonymous , HubSpot click tracking is associated with HubSpot Sales Starter and above subscriptions. If you have a subscription that incl...read more
Solved
Tati on March 04, 2020
I forgot to click Track box when I sent an email, is there a way to retroactively track an email after already being sent?
0 upvote
6 Replies
Accepted Solution
Key Advisor | Platinum Partner
March 04, 2020 12:02
Hi @Tati Unfortunately i think that there is no way to pull it, as it has already been received by the recipient, open, etc ... I believe th...read more
BinyanRo on February 19, 2020
Hello We're having a problem at the moment. Our CEO has accidentially selected to log some of his personal emails - which are now going into our HS database. We want to stop some of these email threads, but we cannot find an option to stop them read more
0 upvote
3 Replies
Participant
October 26, 2021 18:06
I don't think this addresses the bigger problem. This still requires you to manually add the email address to the "Never Log". This requires a lot of...read more
Solved
Leleriva1 on January 20, 2020
Hello, I would need to know if there is a chance to add contact info from the Chrome Extension using Gmail. thanks Emanuele
Accepted Solution
Key Advisor | Diamond Partner
January 20, 2020 06:42
Hi @Leleriva1 Yes, you can. Assuming the extension is installed and working correctly. . . 1. In your gmail inbox, click the small HubSpot ...read more
Solved
jacopodes on January 15, 2020
Hi, The deals I've created are not showing any logged emails with associated contacts but when I click on the individual contact, all the emails are there. How can I have the deal include all contacts' emails inside? Thanks!
0 upvote
2 Replies
Accepted Solution
Most Valuable Member | Diamond Partner
January 16, 2020 03:01
Hi @jacopodes When you create a deal, you have the option to have contact timeline activities appear on the deal also - this can also be bac...read more
Solved
bleen00 on December 23, 2019
Hi I am seeing in error in hubspot CRM where activity feed says "client name" opened email at xx:xx time and in reality, it's happening when I view the email in my sent box in gmail. That's pretty bad. Any way to fix this? Also, currently gett read more
1 upvote
1 Reply
Accepted Solution
Key Advisor | Diamond Partner
December 23, 2019 15:53
Hi @bleen00 The way that HubSpot email tracking works is it embeds an invisible one-pixel image into each email message when it is sent. Whe...read more
Solved
eknight on August 20, 2019
Meetings that my team and I are being invited to are automatically appearing in contacts records without being logged or booked through the hubspot link. This is sevearly hurting our ability to accurately report. How can we stop this from happening? read more
0 upvote
5 Replies
Accepted Solution
HubSpot Product Team
August 26, 2019 16:47
Hi @eknight ! Based on what you are describing, it sounds as though you have connected your account to the Google Calendar integration, as th...read more
Solved
BlueJaySocial on July 29, 2019
Hi all was working well. I use Chrome. I can see the Hubspot plugin at the right of my web address bar. Though I have just realised that since a day or two ago it has stopped giving me the option to track or log emails. Gmail looks "normal" as it did read more
0 upvote
2 Replies
Accepted Solution
Participant
July 31, 2019 03:50
The solution was to restart Chrome. Also Ctrl-F5 does a hard refresh and can get the scripts etc working.
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