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  • LSFOR on July 08, 2021
    0 upvotes
    2 Replies
    Hi! We had often the problem, that HubSpot was not activated in Gmail. Is there an option to automatically log in to HubSpot / activate the Gmail extension as soon as Gmail opens? Thanks for your support!
    Top Contributor
    July 27, 2021 09:28
    Hi @LSFOR Another option is to use a third party app to log your emails in HubSpot as this will automatically log all your emails without ha...
  • Solved
    JLakhani on June 10, 2021
    0 upvotes
    8 Replies
    Hi, I am not able to receive my Hubspot notifications on Gmail. Request you to please help me the same Best Regards, Jagdish
    Top Contributor | Diamond Partner
    June 14, 2021 01:18
    Hi @JLakhani , glad we could help. Please help the community by marking them as solutions . Much appriciated. Thank You.
  • MSpicer on May 24, 2021
    0 upvotes
    1 Replies
    When I send a group email, and then one person in that group emails me individually, that individual email is associated with the everyone's record in the group, instead of just that one contact. I uncheck the associations that don't relate, but the...
    Community Manager
    May 25, 2021 15:55
    Hello @MSpicer , currently when you are sending a group email from HubSpot, the email is sent to one unique tracking code to all contacts. If you ...
  • TBurdick on March 25, 2021
    0 upvotes
    1 Replies
    Hello, Starting today at 1:20PM EST, Gmail is blocking all of our users using the chrome addon for Hubspot. We get a dangerous phishing warning for t.sidekickopen02.com, and are unable to send any emails even if we persist ahead. We've gone ...
    Community Manager
    March 26, 2021 07:18
    Hi @TBurdick , Thank you for reporting this matter. There was a HubSpot issue impacting Gmail around the time you reported this. To view the ...
  • BBCLT on March 15, 2021
    0 upvotes
    3 Replies
    Hello, I am new to Hubspot and can't seem to use the features included in my subscription. Please see attached screenshot. I have updated Chrome and the issue remains. Any help would be appreciated. Yes, I have already contacted tech support withou...
    Member
    March 17, 2021 06:03
    Issue remains unsolved after several chats with customer support and after uninstalling both the extension and Chrome. Having only a starter account ...
  • aEU on January 26, 2021
    1 upvotes
    4 Replies
    Hello, I have an issue with connecting my google calendar. When I connect it through Integrations/connected app all works fine. But when I try to connect it through Sales/meetings it reports an error (which doesn't happen if I connect another Go...
    Community Manager
    March 18, 2021 04:48
    Hi @Snapped Thank you for reaching out. I'm unsure if you're saying you created another email that is google hosted, or if you create...
  • steph_feltham on January 15, 2021
    0 upvotes
    5 Replies
    A new Hubspot update means that when we send an email to a NEW contact - it only associates the email with the contact record - not the company record. Apparently we now have to go in and manually check a box for EVERY new email we send to say t...
    Community Manager
    February 04, 2021 03:42
    Hi @steph_feltham I've been testing again and I'm not able to reproduce this! I can see you have a paid subscription and you had opened a ti...
  • hasella on December 08, 2020
    0 upvotes
    1 Replies
    In recent months, I noticed that assigning labels or moving an email in gmail is super slow where I wait for multiple seconds before I receive the gmail dialog to assign a label. After trying many things (including clearing the cache and cookies, et...
    Community Manager
    December 09, 2020 01:11
    Hi @hasella Thank you for reaching out. Could you try and clear your cache and cookies following those steps and see if it helps, a...
  • Solved
    Omair on November 23, 2020
    0 upvotes
    4 Replies
    Hi, Everything was working fine until last night. Nothing was changed today. When trying to send an email through Gmail, the right side HS extension window disappears upon opening compose window and entering a HS contact. Here is a video repr...
    Community Manager
    December 03, 2020 01:02
    Hi @Omair Thank you for your reply. I just checked and I can see our team is actively working on a fix for this issue and you will be ...
  • ajaffarali on November 13, 2020
    1 upvotes
    1 Replies
    Apple M1 based Macs are releasing this week and there's a good chance that with a Universal version of Chrome won't be available anytime soon, is there a plan to support Safari on the Mac with the GMail extension?
    Community Manager
    November 19, 2020 07:59
    Hi @ajaffarali Thank you for reaching out and apologies for the late reply as I was checking in with the team. We are not aware of any issue...
  • simonreed on October 26, 2020
    0 upvotes
    1 Replies
    Hello, I am rebranding my company and want to change my account over to the new email address/domain without losing all my data/correspondence etc. how can i do this and what steps do i need to make? Your help with this would be really appreciate...
    Community Manager
    October 27, 2020 04:54
    Hi @simonreed Thank you for reaching out. You can change your email address following these steps and replacing your company domain...
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