Gmail Sales Extension

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RPielanen on October 03, 2024
Hi, how do I edit the properties shown in the gmail extension? I need to property 'lead status' to show in the company section when using the Gmail extension. In the image below, you see that I have 'lead status' at the top of the company prop read more
0 upvote
1 Reply
Contributor
October 03, 2024 16:05
Hello @RPielanen ! Unfortunately, the customization options for the Gmail extension are somewhat limited. I do not believe this is doable at t...read more
Solved
PWirman on October 01, 2024
Hi! How do I turn off this Hubspot bar in Gmail without turning off the sales extension. I don't need the bar, but I need the extension for adding new contacts from Gmail. Asking for friend 🙂
0 upvote
1 Reply
Accepted solution
Hall of Famer | Partner
October 01, 2024 06:29
Hi @PWirman , As far as I know these go hand in Hand. You cannot have one without the other, unfortunately. Best regards
Solved
04509 on August 07, 2024
Good Afternoon, Just wanted to ask a question. We used to be able to log emails by clicking "Log Emails" once we received them. We recently noticed, this is no longer working for us. We try to click "Log Email" and it thinks for a little, then n read more
0 upvote
2 Replies
Accepted solution
Hall of Famer | Partner
August 08, 2024 00:09
Hi @04509 , HubSpot has troubleshooting steps here: https://knowledge.hubspot.com/connected-email/troubleshooting-the-hubspot-sales-chrome-ex...read more
AZlotko on August 02, 2024
Good day, everyone! I have installed the HubSpot Sales extension for Chrome. It's connected to my HubSpot account, but I'm experiencing two problems: Emails from Gmail are not automatically uploaded to HubSpot, even though all the nece read more
0 upvote
2 Replies
Member
August 02, 2024 04:24
I send emails from HubSpot. But I receive emails from customers in Gmail inbox and I want these emails to be uploaded to HubSpot automatically. ...read more
Solved
FTE on July 24, 2024
Hello community, not sure if this is expected or not and if there is any way to configure it. Using Web based gmail with the HubSpot extension: - E-mail thread initiated by mail to John Doe (created by the extension) - All works fine. - Contact read more
0 upvote
6 Replies
Accepted solution
Key Advisor
July 26, 2024 03:12
Hi @FTE Hmm, then I am at the end of my wits. The only other option would be to deinstall and reinstall the plugin and try again. I ...read more
DH7 on May 28, 2024
Are there any settings that define how often I need to log back into Hubsot when using gmail? It's pretty frequent and it really ruins the experience when again and again I notice I am logged out. Gmail itself never logs me out, it's just the hubspo read more
0 upvote
1 Reply
Contributor
May 29, 2024 01:08
Hi @DH7 , Check your browser is not clearing cookies or cache upon exit, as this can log you out of the HubSpot add-on. Also ensure that you are us...read more
Solved
MFormby on May 22, 2024
Hi I'm trying to create an email template within Gmail from an existing email. All working ok but the images are not saving in the template. Anyone know a fix? This first screen shot shows original email. The second shows what appears when I use read more
0 upvote
1 Reply
Accepted solution
Top Contributor | Diamond Partner
May 22, 2024 07:49
Hi Myles, I understand the frustration with email templates not saving images correctly in HubSpot when using Gmail. This can happen due to sev...read more
ValentSales on May 03, 2024
When i use the Hubspot extension for gmail, does Hubspot read only my particular user's browser history or does hubspot read all of the chrome users browsing history? Thank you very much!
0 upvote
1 Reply
Hall of Famer
May 03, 2024 15:14
Hi @ValentSales the HubSpot extension for gmail has to be able to access information in the browser tab, from the research I've done regarding chro...read more
Solved
LinkPizza on March 15, 2024
What setting in "Manage user access" do i need to change to make a count connect with gmail email box. This is the text" You don't have access to connect. Ask an account admin to change your permissions." How do i change this in read more
1 upvote
2 Replies
Accepted solution
Participant
March 15, 2024 11:28
Solution is found, you could not make this more unclear where to find it.
Solved
JKhow on January 28, 2024
Hi all, I have noticed that all the email addresses that I added to hubspot through the sales extension for Chrome is automatically added to my iphone contacts, how do I disable this?
0 upvote
5 Replies
Accepted solution
Thought Leader | Platinum Partner
January 29, 2024 09:20
Hey @JKhow Could you check on your integrations if you have "Datasync Google Contacts" this could be syncing your HubSpot contacts with Google...read more
Solved
mfujica on January 23, 2024
Hi, I'm aware of the DMARc and DKIM changes. I use Mailerlite to send newsletters and I've done the authentication there BUT I use g suite with the Huhbspot browser extension to send emails to contacts within Hubspot. Not mass emails but indivi read more
0 upvote
1 Reply
Accepted solution
Hall of Famer
January 23, 2024 14:52
@mfujica The emails that you're sending from Gmail would use the Gmail SPF record, not HubSpot's. The HubSpot Browser Extension allows the em...read more
Solved
CaptainRice on December 04, 2023
Chrome Extension for Hubspot Sales is increasing the CPU usage of Chrome too high. Anybody found a way to fix it? --SOLVED! Hubspot Tech team released an emergency fix - 2.9.0.14344 - 16.7 MB that seems to have fixed this issue. Thank you T read more
7 upvotes
16 Replies
Accepted solution
Community Manager
December 05, 2023 10:53
Thank you @CaptainRice @TReid2 We’ve identified the issue in the HubSpot Sales Chrome extension that caused high CPU usage for some users....read more
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