Gmail Sales Extension

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  • Solved
    NSolari on June 07, 2021
    1 Replies
    Hi. The Hubspot Sales Chrome Extention web site indicates that HubSpot Sales collects and uses the following: Personal Communications such as emails, text and chats. User Activity: netowork monitoring, clicks, mouse position, scroll, o...
    Most Valuable Member
    June 07, 2021 20:41
    Hi @NSolari , As far as I know there isn't any way to opt-out. If you want to use the extension and its features, HubSpot seems to need this i...
  • Solved
    SteveVenton on October 11, 2020
    1 Replies
    When I begin sending a new email in Gmail, Hubspot helpfully asks me if I want to create a contact for the person I am sending the email to. If it's a sales email, that's great! However, if I'm emailing the tax authority about paying my taxes, i...
    Community Manager
    October 12, 2020 03:41
    Hi @SteveVenton Thank you for reaching out! You can indeed do that via your Gmail Inbox by following the steps below: Never log se...
  • blackboxavholly on March 02, 2017
    2 Replies
    Hello, hoping someone can send some help! So the company I work for has decided to start using Hubspot permanently and everyone has been added into the system. When I go to my Email Integration settings, I have two connected inboxes for some rea...
    March 19, 2017 10:38
    We decided to implement the email integration at the domain level instead. You can see how we did it here:
  • JoshJJ1 on March 01, 2017
    2 Replies
    Hi. I send emails from 3 separate Gmail accounts and have one HS CRM. I want to keep track of and be able to view email tracking data from all 3 Gmail accounts, within my one CRM, without logging in and out of different HS users. Is this possible? O...
    December 19, 2017 17:23
    Did you find a solution to this? I am wanting to do the same/
  • mattfordham on February 28, 2017
    3 Replies
    Using OS X 10.12.3, Chrome 56.0.2924.87. Using a Google business email address through Gmail. Have tried connecting email via Setup progress, Settings, Contact email screens. All give a success message and then show the same message to 'Conne...
    March 08, 2017 22:00
    Thanks Brett, unfortunately didn't work. It did reappear in the Google list after I reconnected from within Hubspot. However, Hubspot is still asking...
  • Maciek on February 22, 2017
    4 Replies
    Hi there! So basically I have an alias to my Gmail. I have added it to my Hubspot account, but when I send an email using the alias the response is not being tracked in the CRM. Is there any way to fix this? I would even consider dropping the or...
    HubSpot Employee
    February 28, 2017 08:11
    Hi @Maciek , I would recommend that your alias account is a connected inbox in your portal, based on that behavior it sounds like you need to add ...
  • Solved
    GUY-HS on February 21, 2017
    10 Replies
    Hi - I'm trying to get Hubspot Sales gmail plugin to work with the Gmail SEND button - NOT the SEND & ARCHIVE button. This archiving is awful and leads to many forgotten conversations. Any help or advice is welcome and thanks in advance. Guy ...
    December 11, 2019 22:19
    I am experiencing the same problem. Until recently, archiving when sending worked fine. When I delete the hubspot chrome extension, it works fine...
  • Solved
    bfa on February 17, 2017
    5 Replies
    Been evaluating HubSpot and just had an odd error where I have been unable to add a new user. The browser window looks like it's starting "something" by darkening the window like a popup is coming...get ready...and then nothing. No matter how long t...
    April 26, 2017 13:34
    Hi! ¿Can somebody help me? I Added a new user, and delete him by mistake. When I tried to add him back, hubspot says that it is impossible to do so.....
  • geekschicago on February 15, 2017
    4 Replies
    I keep reinstalling my chrome extension and it is linked to the wrong/old Hubspot sales account. I can figure out how to clear this out.
    August 31, 2017 11:30
    Thanks for your answer, for 2 weeks it didn't work and the Email Extension Setting section wasn't loading at all. Now it works properly.
  • Solved
    Plexpod on February 13, 2017
    4 Replies
    Under Settings and then CRM Configuration I was able to copy a unique number that when I used it in the bcc field of my emails all the information would automatically generate in Hubspot. This is now no longer an option. Is this function no l...
    August 01, 2017 08:15
    Hi there, I managed to find this thread, which is exactly what I'm trying to figure out! When I go into settings, there is nothing that says Ema...
  • Solved
    gdlybbert on February 10, 2017
    2 Replies
    I decided to abandon Outlook and move our company to G-Suite business email. My question is, can HubSpot be configured to open Gmail vs Outlook? Every time I clicked on the arrow next to the prospects email address Outlook opens, not Gmail. Does...
    February 13, 2017 10:39
    Thanks for your response!
  • Solved
    colesampson on January 23, 2017
    7 Replies
    I looked everywhere but couldn't find what I needed- is there a way to customize the fields that show whenever you add a new contact from the gmail extension? There's a field for 'phone number,' but not 'mobile number,' and we want to avoid needing ...
    January 20, 2021 14:10
    Thank you very much Tiphaine for your help, it is really helpful!
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