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Gmail Sales Extension

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JSzlain on October 01, 2024

Contacts created with Email-ID in name field instead of names with gmail sales extension

Hello, When I send an email from Gmail with the Hubspot chrome extension enabled, there is a new contact that gets created in Hubspot but with the email address as the name of the contact. I think this is not something that occured long ago. B read more

Reply Sales

0 upvote

3 Replies

JSzlain

Member

October 02, 2024 12:50

Hi Karsten we do have the setting enabled but the problem still persist.

Solved

cchampa on September 07, 2023

Hubspot not logging meetings contact timeline (contact doesn't exist in HubSpot yet)

Our salespeople prospect and set up meetings through LinkedIn - they talk to contacts and get email addresses there, then send a calendar invite for a meeting. The issue we're running into is that if the contact does not already exist in Hubsp read more

Reply Calendar Connected Email Sales

0 upvote

2 Replies

Accepted solution

Josh

Recognized Expert | Diamond Partner

September 08, 2023 08:41

Hi @cchampa , I agree with @kvlschaefer here. Even creating the contact in HubSpot using the obtained email address and then sending the inv...read more

VitaZ on July 20, 2023

Hi there, I have an issue woth Gmail sales extension lasting for 3 and more months. Every day I start gmail (under Chrome browser) I have to login again to the extension. There is notification, that my login has expired. In the past it worked w read more

Reply Free Sales

0 upvote

11 Replies

DiamondPrefin

Member

December 11, 2023 16:47

I've got the same issue. I'm getting tired of it, but not as tired as my employees who REALLY dislike having to log in every day, sometimes more oft...read more

NeoBlack on November 09, 2022

Chrome Extension: Bug with delegated google mail accounts

With delegated google mail accounts, the extension breaks the interface. The sidebar is permanently open and can't be closed. Chrome extension: HubSpot Sales Chrome extension version: 2.9.0.7407 Chrome version: (latest) Please take a loo read more

Reply Professional Sales

0 upvote

2 Replies

NeoBlack

Member

November 10, 2022 02:23

Thx, I will try to contact the support.

ndrtek on August 19, 2022

Chrome Extension Causes Message Form to Minimize when Clicking into the "To" Field

This video speaks 1000 words: https://www.awesomescreenshot.com/video/10599797?key=75448740264d926c34863580ba161051

Reply Sales

1 upvote

5 Replies

ndrtek

Member

April 07, 2023 14:45

Yes, this still occurs for me exactly as shown in the video I sent.... it's easily reproducible... and highly annoying. G

Solved

frnkr on February 07, 2022

How to automate inbound emails collection

Hi, I get inbound mails from our customers (we use Gmail). If I answer I can create deals, contacts etc from Gmail extension which is handt. However, quite often it would be easier to receive the mail directly to Hubspot and answer from there (e read more

Reply Connected Email Sales

0 upvote

2 Replies

Accepted solution

karstenkoehler

Hall of Famer | Partner

February 07, 2022 13:39

Hi @frnkr , Have you looked into conversations inboxes ? After settings these up, you would have an overview of all incoming messages and you...read more

Solved

AKnabe on January 21, 2022

HubSpot Sales Chrome Extension Malware: Redirecting to searchvalidation.com

Hello, I installed the HubSpot Sales extension for Chrome yesterday. Since that time, searches in google are getting redirected to searchvalidation.com I'd say that the extension is the most likely culprit for this, I haven't installed anyth read more

Reply Sales

1 upvote

5 Replies

Accepted solution

karstenkoehler

Hall of Famer | Partner

January 21, 2022 10:33

Hi @AKnabe , I haven't experienced this with the HubSpot extension – which isn't to say that it's not a possible explanation. Other Chro...read more

Solved

dash_bret on April 28, 2021

How to set unchecked defaults for logging and tracking on gmail integration?

I'd like to make sure that my default state for the gmail integration tool is unchecked, meaning that for both the "Log" and "Track" tool, they will always be unchecked unless I manually check them. The system continues to auto-check these field read more

Reply CRM Integrations Sales

1 upvote

2 Replies

Accepted solution

PamCotton

Community Manager

April 29, 2021 17:30

Hello @dash_bret , You can customize your default log and track preferences so the settings are applied each time you send an email from Gmail. Yo...read more

Solved

bvandrie on November 18, 2020

Create task on send of email - not working

I am using the Gmail sales extension on Chrome and Edge 86. The email logging portion works great. However the add a follow up task feature, though, never seems to work. I am using HubSpot Free edition. The extension settings i read more

Reply Connected Email CRM Free Sales Tasks

0 upvote

6 Replies

Accepted solution

TitiCuisset

Community Manager

November 19, 2020 04:24

Hi @bvandrie The Gmail extension is actually a Chrome extension so would work correctly only with Chrome browser. That said, if you still ha...read more

Solved

SteveVenton on October 11, 2020

Add contact or domain to Never Log list inside Gmail

When I begin sending a new email in Gmail, Hubspot helpfully asks me if I want to create a contact for the person I am sending the email to. If it's a sales email, that's great! However, if I'm emailing the tax authority about paying my taxes, i read more

Reply Connected Email Sales Settings

0 upvote

1 Reply

Accepted solution

TitiCuisset

Community Manager

October 12, 2020 06:41

Hi @SteveVenton Thank you for reaching out! You can indeed do that via your Gmail Inbox by following the steps below: Never log se...read more

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