Gmail Sales Extension

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Solved
05311 on January 22, 2024
Hi all! We recently rolled out hubspot and started using the chrome sales extension to log outbound emails. The email account is a gmail shared inbox (custoemr service) and I would like to know, in hubspot, who of the team si actually sendin read more
1 upvote
2 Replies
Accepted Solution
Most Valuable Member | Elite Partner
January 24, 2024 08:33
Hi @05311 and welcome to the community. If your customer service team is using HubSpot, are they using the Service Hub " Conversations Inbox " func...read more
FrenchUser on December 08, 2023
The problem encountered this Tuesday, the solution to which was apparently provided with version 2.9.0.14348, did not resolve the problem. Our users are still experiencing significant slowdowns following an increase in CPU when activating the exten read more
0 upvote
2 Replies
Participant
January 12, 2024 03:31
Hello, As seen with your Support Service, it's ok right now, Thanks,
Solved
FBSD on December 04, 2023
When I browse sent emails, I don't see the sidebar being populated with the contact info anymore. Reboot, disable/enable extension, etc What else to do?
0 upvote
1 Reply
Accepted Solution
Hall of Famer | Partner
December 05, 2023 00:09
Hi @FBSD , The 'etc' part is the important one, have you: Cleared cache/cookies Disabled all extensions, re-enabled them one by one, che...read more
Solved
everton1 on October 20, 2023
Hi, in the above image, i cannot find the add option for my email. why is it not showing the options?
1 upvote
15 Replies
Accepted Solution
Key Advisor | Diamond Partner
October 21, 2023 12:09
@everton1 I am glad that your issue is resolved now : ) If my post was helpful in addressing your query, Support the community by indica...read more
Solved
Kel-House on August 03, 2023
I'm writing to criticize the recent change to the Gmail sales extension. Now you cannot navigate to the hubspot record for the deal or contact from within your Gmail inbox. Instead, you can only change associations. This was a feature that we relied read more
1 upvote
1 Reply
Accepted Solution
Member
August 03, 2023 16:04
Not sure how to delete my previous post. So, there is a way to navigate to Hubspot from Gmail, you need to click the button that says "view [contact'...read more
CBlake3 on June 28, 2023
Has anyone had an issue with their Gmail not being able to find records to log an email against? The inbox has been connected properly, and user permissions are not an issue. Log and Track are options, but no records are found to connect the read more
0 upvote
2 Replies
Member
June 29, 2023 01:09
Hi Pam, I don't know exactly when it stopped working but it has been some time. He can select all the types of association he wants to make, but ...read more
Sebastien1 on June 26, 2023
Hi, since few days, my Gmail account is blocked after few seconds and I get this message: "Page unresponsive". When I deactivate the Hubspot extension, the problem disappears. Does anyone experience this ? I have tried to deinstall and reinstall the read more
0 upvote
3 Replies
Community Manager
June 26, 2023 09:35
Hi @Sebastien1 , Thanks for getting back to us on this! I just heard from the Team as well that this is now fixed 🙂 If other users are having ...read more
8ecf8427e on June 09, 2023
Hubspot Sales Chrome extension for Gmail is setting the contact status to Non-marketing when it creates contacts. The extension is also changing contact status from Marketing to Non-marketing and adding a note like this to the property history: read more
0 upvote
1 Reply
Community Manager
June 12, 2023 08:20
Hi @8ecf8427e , Thanks for reaching out to the Community! I wanted to share this knowledge base article regarding default marketing co...read more
MHartmann5 on May 11, 2023
Following Situation: Using Google Work Space: 1. Klicking the Hubspot Extension Icon in Gmail indicates that there is not link to hubspot 2. Kick to connect opens hubspot Login Form 3. Login is confir read more
0 upvote
1 Reply
Community Manager
May 12, 2023 13:05
Hi @MHartmann5 , I hope you are doing well! One of the reason you are in a login loop could be because you haven't select and account for the ...read more
SCullen0 on March 08, 2023
Hi, I've been using the Gmail extension for 1-1 emails for about a year now. As of this morning when I try to send any emails Gmail warns me of potential phishing: Deceptive site ahead Attackers on t.sidekickopen08-eu1.com may trick you read more
0 upvote
3 Replies
Community Manager
March 08, 2023 13:27
Hi @SCullen0 , @AEDK and @NicAlpi , Thanks for reaching out! This is a temporary issue that's currently being addressed by the team. ...read more
smamalis on January 26, 2023
All of a sudden my Gmail stopped working (at all, won't load and locks up my computer) when the Chrome extension is enabled. It was working fine until yesterday. I've updated my computer, updated chrome, cleared cache, uninstalled then reinstalled read more
0 upvote
3 Replies
Member
June 18, 2023 04:46
I have had this same issue twice in the last 2 months. I have to turn off the HubSpot extension to begin sending emails again. Last time it sorted it...read more
CFitzgerald on November 29, 2022
Does anyone know why the email composition taskbar within HubSpot offers the 'Quotes' functionality, while the Gmail extension omits it? In otherwords, when I'm in gmail with the extension on, there's no option to link in Quotes. I'm a super ad read more
0 upvote
1 Reply
Community Manager
November 30, 2022 07:43
Hi @CFitzgerald , Thanks for reaching out to the Community! According to this help article , it appears that the quotes functionality ...read more
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