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Gmail Sales Extension

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Solved
LazyAnalyst_EA on October 28, 2025
We’ve noticed that some Gmail emails sent from connected accounts do not automatically appear in the correct HubSpot contact record, even though “Log and Track” is enabled. It would help if HubSpot could improve the consistency of Gmail-to-contact read more
Accepted solution
Hall of Famer | Partner
October 28, 2025 06:16
Hi @LazyAnalyst_EA , The email connection it not sufficient for email logging: https://knowledge.hubspot.com/connected-email/connect-your-inb...read more
BradOliver on May 27, 2025
I've been experimenting and I can confirm this is related to the HubSpot Sales Extension (3.0.0.31337). When activated, it reformats the toolbar and covers attachments. Without extension: Attachment are clearly visible at the bottom of e read more
2 upvotes
19 Replies
Community Manager
July 11, 2025 16:31
Thank you both for following up! Thank you for your patience with this, I understand the frustration. I will be sure to keep an eye on that support t...read more
Solved
ArpMik on November 05, 2024
I have set my team up so their emails and meetings are logged automatically and I can show the numbers on a report. I don't log every email, e.g.: with current customers, but I am not sure how I can do the same with meetings. In other words, it read more
0 upvote
3 Replies
Accepted solution
Hall of Famer | Partner
February 04, 2026 09:36
Hi @ArpMik , Good news, there's now a public beta for this 🙂 https://app-eu1.hubspot.com/l/product-updates/?rollout=277893 Nev...read more
Solved
OJonsson on July 30, 2024
Hi there, When I get a notification about an email being opened, it would be great if I could click on the notification and go to the email. I may send out a number of emails with the same subject, so just having the subject is not helpful. read more
0 upvote
5 Replies
Accepted solution
Community Manager
September 12, 2024 18:01
Hey @OJonsson ! I can absolutely see the value of this -- I encourage you to consider creating a post on our Ideas Forum here . If you find...read more
Solved
KDeBaere9 on May 30, 2024
Hello, I installed the Chrome extension for Hubspot and I am using Gmail. After going through the connection flow it is redirecting me to Hubspot to authenticate and this is the message I am getting: Then it redirects to the login page. So I ca read more
1 upvote
2 Replies
Accepted solution
Member
June 02, 2024 06:26
Thanks for this. Yes, updating Chrome to the latest version solved the problem.
SCattaniSK on May 26, 2024
I sent several emails using my GMAIL account, that has the hubspot extension. (Note that I used a 3party to sent this emails in bulk) I logged the records using the extension (see image) I did this with over 150 emails, but I cant see the c read more
0 upvote
2 Replies
Member
May 27, 2024 15:04
Hello! karstenkoehler The report looks like this: But when i go to my contacts lists: And filter by last activity it shows me 133...read more
Solved
DCrinnion on April 02, 2024
Hi! I am trying to create a workflow where the trigger is when we one of our sales team sends them an email (tracked via the Gmail Sales Integration) we set their contact status to Approached etc. However after some research I got told that the read more
Accepted solution
Hall of Famer | Partner
April 02, 2024 04:18
Hi @DCrinnion , This should do the trick: You can further specify this by adding a filter for "Email subject", for example...read more
Solved
MennoStudentz on October 19, 2023
Hi, I connected my Gmail Workspace account to my Hubspot account. When I have sent an e-mail, I sometimes receive the reply on that mail on the mail account that I used to send the e-mail. But sometimes I receive the reply on my main Google Workspa read more
0 upvote
1 Reply
Accepted solution
Thought Leader | Platinum Partner
October 19, 2023 06:37
Hey @MennoStudentz have you verified the email address you're sending from within HubSpot? Or are you sending these emails via you...read more
Solved
hd-cp21 on July 05, 2022
I am constantly using templates and updating senders and it is VERY annoying it pops up EVERY email. How do I HIDE/TURN OFF this option?
2 upvotes
7 Replies
Accepted solution
Hall of Famer | Partner
July 05, 2022 02:48
Hi @hd-cp21 , There isn't a specific settings to turn this pop up off, unfortunately. How exactly are you composing emails? If you're cr...read more
Solved
HRolnick on June 24, 2022
Hi there! I am new to HubSpot. The main feature I want to use is organizing information from our Gmail by contact. I want every email to or from each contact to be logged in their contact card on HubSpot. We have downloaded the extension, read more
Accepted solution
Hall of Famer | Partner
June 25, 2022 01:59
Hi @HRolnick , Generally, emails sent through the CRM or the Google Sales Extension should log in the CRM. Can you review these troubleshootin...read more
Solved
LindenDavies on June 09, 2021
Hi, I wanted to prevent certain users from seeing logged emails when looking at contacts, however I belive this is not possible (wow, you really need to fix that) All emails are being logged in the system, many are confidential but still nee read more
10 upvotes
7 Replies
Accepted solution
Hall of Famer | Partner
June 09, 2021 14:15
Hi @LindenDavies , You're correct, it's currently not possible to limit view access to activities on a contact record. A user can see either a...read more
Solved
ajaffarali on May 21, 2021
I am looking to move from my MacBook to the iPad and I was wondering if there are any folks that have done this. How would one go about tracking and logging emails that were done by the GMail extension on Chrome previously?
0 upvote
3 Replies
Accepted solution
Participant
June 08, 2021 09:15
An alternative workaround would be to use a third party app (e.g. Threads) which can do this for you automatically and works with the Gmail app for m...read more
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