Gmail Sales Extension

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aleksandar982 on July 10, 2017
I'm having troubles wth email integratrion. I compose a message in Gmail and have Log and Track button checked but the message does not appear in my CRM contacts records. It was all well until today. I tried to go Email Integrations and Disable an read more
1 upvote
7 Replies
Accepted Solution
July 24, 2017 02:34
Hi Tammara, I know, it can be very frustrating. 😕 Well, I've gone to Settings > Sales > Email Integrations and clicked on Disable. And more
Seth on February 21, 2017
I want to be able to create a new deal or task in hubspot from gmail. Insightly allows us to do this and it makes it easy for our team to update the CRM right from the email they are currently working on, automatically associating the contact with t read more
19 Replies
Accepted Solution
HubSpot Alumni
February 21, 2017 17:11
Hi @Seth , thanks for reaching out. At this time, it is not possible to create Deals, Tasks, and other objects or engagements from your Gmail more
GUY-HS on February 21, 2017
Hi - I'm trying to get Hubspot Sales gmail plugin to work with the Gmail SEND button - NOT the SEND & ARCHIVE button. This archiving is awful and leads to many forgotten conversations. Any help or advice is welcome and thanks in advance. Guy read more
0 upvote
10 Replies
Accepted Solution
HubSpot Alumni
February 21, 2017 14:00
Hi @GUY-HS , The Send + Archive feature is a setting in Gmail that is by default disabled. You can toggle it off in Settings > General in more
gdlybbert on February 10, 2017
I decided to abandon Outlook and move our company to G-Suite business email. My question is, can HubSpot be configured to open Gmail vs Outlook? Every time I clicked on the arrow next to the prospects email address Outlook opens, not Gmail. Does read more
0 upvote
2 Replies
Accepted Solution
HubSpot Alumni
February 13, 2017 13:17
Hi @gdlybbert , The email client that opens up when you click an email link is actually based on your computer's default mail client settings more
torfin on February 07, 2017
Hi, so i have the following problem. if i understood it correctly, i can receive e-mails via hubspot. so if i create a new user / new lead, send him an e-mail and he replies, i should automatically see it in the contacts history right? read more
1 upvote
3 Replies
Accepted Solution
HubSpot Alumni
February 08, 2017 13:33
Hi @torfin , thanks for reaching out. So, the process for seeing your emails in HubSpot is actually a bit more nuanced. You cannot receive more
BDDSDRB on February 06, 2017
I've noticed some strange behaviour very recently with the chrome extension, Hubspot Sales & gmail: 1. When I launch Chrome, the Hubspot Sales extension has suddenly started to 'hijack' the first page/tab and now loads a page telling me tha read more
0 upvote
2 Replies
Accepted Solution
HubSpot Alumni
February 07, 2017 15:47
Hi @BDDSDRB , I recommend first uninstalling and then reinstalling the HubSpot Sales extension. Once you have reinstalled, please log in to more
ph0987 on January 31, 2017
Hi, I successfully connected and sent tracked emails from one Gmail account, but then I tried connecting the other (several times), the tracking doesn't work. Clicking on the "track email" button takes you to read more
0 upvote
8 Replies
Accepted Solution
March 06, 2017 17:47
Wow! It worked! Thank-you Fluocat!
colesampson on January 23, 2017
I looked everywhere but couldn't find what I needed- is there a way to customize the fields that show whenever you add a new contact from the gmail extension? There's a field for 'phone number,' but not 'mobile number,' and we want to avoid needing read more
7 Replies
Accepted Solution
HubSpot Alumni
January 24, 2017 12:04
Hi @colesampson , At this time it is not possible to customize the contact fields that appear when adding a contact to HubSpot directly from more
aboucheron on January 23, 2017
Hello, My hubspot sales plugin is linked to the wrong email adress ( instead of It results in mails not being forwarded and not being able in creating new contacts from the mailbox (among other things). I tried to uninst read more
0 upvote
5 Replies
Accepted Solution
HubSpot Employee
January 26, 2017 09:26
Hi @aboucheron , What is the message that you receive? You may want to try resetting your password to make sure that the credentials are up more
MassimoCiotta on January 17, 2017
Hello, Hubspot Sales seems not connected in my gmail inbox. Altough I see the hub icon and it shows my profile, under the label "This inbox is connected to" I see "no portal ID avaiable". Furthermore, "check connection" won't work. I already read more
0 upvote
6 Replies
Accepted Solution
HubSpot Alumni
January 18, 2017 11:24
I'm glad, you're welcome!
Wine on January 12, 2017
Dear reader, I'm the account administrator for our free hubspot CRM. The other user once had two accounts. One was connected to the company, the other was not. I've deleted the unconnected one. However when this user wants to add a connection fr read more
0 upvote
2 Replies
Accepted Solution
HubSpot Employee
January 12, 2017 12:22
Hey @Wine , thanks for reaching out to the community! It sounds like your other user is probably connected to the wrong portal in their settings, more
HarrisonC89 on January 05, 2017
Good afternoon, My chrome extension and Gmail extension for HubSpot doesn't seem to want to work today. I have already gone through all the steps of trying to uninstall and reinstall as HubSpot recommends and still no luck. I am getting a graye read more
0 upvote
46 Replies
Accepted Solution
HubSpot Employee
January 05, 2017 17:44
Hey @HarrisonC89 thanks for reaching out to the Community. This is definitely some funky behavior. In order to dig in more, would it be possible more
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