Gmail Sales Extension

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  • MattePaint on August 27, 2017
    6 Replies
    I was able to add and edit contacts in the gmail sidebar for a few weeks and now it says I don't have permission (but I have Super Admin permission). I have sales free, is there a limit (or limit per month) to the number of times you can add / e...
    September 18, 2017 07:27
    Hi Jenny, Yes, we solve it Thanks
  • calum on August 03, 2017
    3 Replies
    I've integrated my gmail account with Hubspot and so all my emails sent from that account get tracked on the tool. However, when I try and send an email from within Hubspot it defaults to MAIL on Windows 10 which uses the Edge browser. I assume ...
    HubSpot Employee
    August 14, 2017 08:11
    Hi @calum , Thanks for the clarification there. Yes, to fix this, I'd recommend logging into HubSpot while using your Edge browser. You don't ha...
  • stephwhp on July 20, 2017
    2 Replies
    I've been using a free HubSpot Sales account for the last three weeks to test it out before company-wide adoption. It's been working flawlessly up to this point, but this morning will not allow me to log in via Gmail. The other team members on our a...
    Community Manager
    July 25, 2017 11:23
    @stephwhp I saw you had posted in an additional thread (
  • Solved
    aleksandar982 on July 10, 2017
    7 Replies
    I'm having troubles wth email integratrion. I compose a message in Gmail and have Log and Track button checked but the message does not appear in my CRM contacts records. It was all well until today. I tried to go Email Integrations and Disable an...
    October 24, 2017 10:21
    I've been having the same problem and it is so Frustrating!! I get an error message that states "this email is not authorized to log in to this porta...
  • helenstrafe on July 04, 2017
    5 Replies
    Hi I have my Gmail integrated with Hubspot and our emails are successfully recorded the majority of the time. Some incoming emails don't get recorded when our clients are emailing us first, i.e. not replying to an email, which is to be expected. Ho...
    August 10, 2017 00:24
    Hi @jennysowyrda I'm no longer experiencing this issue, thank you. I had this resolved a few months ago. Kind regards.
  • goelv on June 01, 2017
    1 Replies
    My standard gmail account is connected to Hubspot's CRM system. When I send an email to a lead through the CRM, the email is tracked on the lead's timeline. However, the reply from the lead was not tracked. Why is that? I followed instructions t...
    Not applicable
    June 02, 2017 03:08
    Hey @goelv could it be that the CRM logged when it received the forwarded email from you manully forwarding and not the time your Gmail account r...
  • DanaBinPA on May 18, 2017
    1 Replies
    I use my business email for a lot of stuff I do NOT want to track in Hubspot - having the "Log in CRM" box checked by default is making a complete mess of my contacts (not to mention inadvertently sharing personal messages with my team). I prefer to...
    Not applicable
    May 25, 2017 03:19
    Hey @DanaBinPA , to answer your question this is not currently possible. That said, this has been brought up by several HubSpot users already. You...
  • beckyschaen on May 17, 2017
    2 Replies
    We have a user that is using the Gmail extension to log her emails in CRM. As of this week, she noticed that the emails she is sending are no longer tracking in Hubspot. We have uninstalled, tried emailing, and tried restarting...
    July 25, 2017 13:45
    @beckyschaen and @diplomat it sounds like her email integration may have been disabled. Did you go into settings > sales > email integratio...
  • Puneet on May 04, 2017
    4 Replies
    Hi I have setup the HubSpot Sales crome extension . When I send emails to my HubSpot registered contacts using Gmail, the emails are not appearing in Hubspot (deals, contacts, recent activity). Can someone please help me resolve this issue?
    May 05, 2017 15:08 I went through this guide step...
  • dan300 on April 11, 2017
    1 Replies
    I sent a very improtant email to a lead (my proposal attached) and they did not receive it. Even without this glitch I wasn't very comfortable with this feature because my previous emails that I sent from within Hubspot were also not visible in my ...
    Community Manager
    May 03, 2017 08:26
    Hi @dan300 , Thanks for the question! Currently, there is no way to be notified when an email bounces that is sent from the CRM. I did find an i...
  • Elenaannibali on March 17, 2017
    1 Replies
    I already had the chance to browse around the Community and found that maybe I am posting the wrong question, but I try anyway. For my business, it is really important to track the answers of contacts and - most of all - to track incoming mails...
    HubSpot Employee
    March 21, 2017 12:04
    Hello @Elenaannibali , Thanks for your question! I recently answered a similar question on this thread . In addition the the answer on that...
  • hakeemuniforms on March 02, 2017
    2 Replies
    Hi there, I am planning to purchase my G Suite Licenses for the company and they ain't cheap thus i have few questions before I do so: 1. I wanted to ask if i have connected my G Suite Gmail with Hubspot, will a new first time arrival of an ...
    September 11, 2018 14:58
    Are there any plans to fix this behavior? For a system that purports to be focused on Inbound strategy it seems odd not to support the storage and ...
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