Hi, how to setup Hubspot, so that when we (executives) can record emails that we sent (so they can be later seen in Hubspot), but they can't be seen by our employees. Is this happening by default if we're admin user and they're standard user? We're read more
@BusWiFi that would be a limitation of the free CRM then, correct.
If you have one team, you could have all execs outside of that team with v...read more
My hubspot extension create conflicts with Gmail account. As soon as I turn on the Hubsopt extension the gmail account keep reloading automatically every 3/4 minutes. It's impossibile to work and super annoying. All the other extensions are off an read more
Yeah already tried, also unistalled Google chorme and re-installed it but nothing, as soon as I activate the Hubspot extension it starts this infinit...read more
I'm new to Hubspot and need some help. I'm using the free version and I've tried to get the email tracking set up but I'm having a problem. My system: -- MacOS 13.6.7 -- Chrome Version 131.0.6778.265 (Official Build) (arm64) -- Hubspot Sale read more
@KTurley3 if you're opening the email in the same browser that has the extension installed, then this is expected behaviour: https://knowledge.hub...read more
Hi, my employee noticed that when she has an email opened in Gmail and wants to see hubspot related data in the sidebar on the right, clicking on Hubspot button brings up calendar in that sidebar. Could that be a bug? I can't reproduce it on my own read more
Google just disabled the HubSpot Sales extension. Google help says – Extensions that request access to all your data on your computer and the websites you visit can access almost anything, including your webcam and personal files. This is unnerving read more
It seems that the Gmail extension still works (at least it looks like in my gmail). Did they disable only the extension on websites or the whole exte...read more
There is currently no way to permanently disable email tracking for a given web domain. This is a major problem because: we really do need email tracking for prospects we simply must switch off email tracking for colleagues, suppliers and read more
As this is a user to user forum here the only thing I can recommend is to head over to the ideas board and upvote similar ideas or create your own to...read more
Hello, I've set up sync to my google calendar best I know how, and I was expecting tasks to sync into my gmail.com calendar. They aren't presently. I do set reminders, and the reminder appear in the list in hubspot: but I need to see that read more
Hasn't worked since a month ago, and nothing has been fixed. If I open extention, there is just a white window. It seems data can't be loaded or rendered: If I click on Hubspot's icon in Gmail UI, it shows Log In window. After succes read more
Hey Jessica, Yes, I have done everything in troubleshooting guide. There are same reports in Chrom Store for Hubspot Extention. After relogin I see i...read more
I have a free version of Hubspot for now. My hubspot settings autorize to log in all my emails which come from my Gmail. I have the hubspot sales chrome plugin. I check the box : Log in all emails by default. But it doesn't work. I have to click read more
Hey @MarieBio -- incoming emails that are net new threads from contacts will not log to HubSpot by default, even with the sales extension. Once you...read more
Hi, free user of Hubspot for 2+ years here. My emails (gmail) have stopped logging in the last few weeks. I haven't changed settings, I've tried adding the BCC into the email, but that also doesnt work. I use Gmail and have the Chrome extension for read more
Hey @JManson7 , thank you for posting in our Community!
I'm sorry to hear about the trouble you're having with email logging in HubSpot. To...read more
Hi! One day about 1-2 weeks ago, I started to get this error pop up every time I send an email. The error says "your email was sent without tracking", but I checked both the log and track boxes and there is a bcc of the HubSpot email with the number read more
Hi @kdz08 ,
By any chance, have you recently made changes to privacy settings in your HubSpot portal (Enabled GDPR)? If you have, it wil be ...read more
I've connected my Gmail account, but it seems that I am not receiving all emails from all senders. Does Hubspot limit receiving emails from only contacts that I have created in the CRM?
Hi @QThompson ,
HubSpot does not log net new incoming emails, only replies to emails that originate in HubSpot or are sent with the extension ...read more