Hi there, I recently started using Hubspot after a while and cannot for the life of me get any of the test emails I send to myself (on my two other email accounts) to track as open. They forever stay as 'sent'. I am 100% ticking the Track box s read more
Firstly, it's great that you're making sure to tick the Track box, as that's a crucial step. Since you're still facing issues, here are a few things ...read more
Hi All, I installed Hubspot plug in to my Gmail a few days ago and it seems to have coincided with a 20-30% drop off in my Open rates when I use GMASS to send email campaigns Has anyone else had this problem and have any advice or suggestio read more
hmm interesting - can you check the email headers for the different emails, those sent before HS was added, during, and after removing to see if ther...read more
Hi all, we've been using Hubspot integrated with Gmail via the Gmail Sales Extension and from yesterday the emails ceased to be recorded by default for new email addresses, regardless of the Log and track settings (see below). They are read more
Hi @utchony and Happy New Year!!! I love to read your post, thank you for asking the Community! Also thanks for the screenshot, it is really help...read more
Hi all I'm relatively new to Hubspot and recently installed the Gmail plugin. At times, I like to respond to an email using the pop out functionality, where Gmail will open a new window with just the email. However, the Hubspot plugin adds a read more
Hi all, I am using Sales extention and it is fully synced and working. However I sent an email last week, associated the email to a deal. I have used this same method with all my other deals and they work fine. This one however does not work, I read more
Very strange, I couldn't tell you why this is happening without seeing the specific deals/emails to be honest. Hopefully someone else has seen this b...read more
Hello everyone, I am using gmail extension and my emails are getting logged in contact but not in the deal. Is there anyway to have all correspondence be logged under the deal not a contact?
Hi @mhartnett6 ,
You can specify the default logging settings by following these steps: https://knowledge.hubspot.com/email-tracking/customiz...read more
I have a client targetting two completely discrete sets of contacts that they want to outreach from the same email. Given that each group will follow slightly different cycles/pipelines, we are considering have two separate instances for each gr read more
Hi Guys, I have integrated the Hubspot extension in my Gmail but it gives errors with adding contacts to Hubspot and Loading tasks. When I want to add a contact to Hubspot it says; "Sorry. You don't have permission to add this contact. Plea read more
Hi @MVitale2 ,
If this is solved by deleting your browser-cache, it's all pointing to a browser-related issue. Have you checked whether your e...read more
When I'm working at my desk, I use the Chrome extension to track emails and email opens. This works great! However, when I'm working on the couch or elsewhere, I use an iPad Pro with a Magic Keyboard to reply to emails. Unfortunately, I haven't read more
@BrodyStone21 you can log the emails by using the BCC address to make sure your email is added to the contact timeline, but it won't allow you to...read more