I have a free version of Hubspot for now. My hubspot settings autorize to log in all my emails which come from my Gmail. I have the hubspot sales chrome plugin. I check the box : Log in all emails by default. But it doesn't work. I have to click read more
Hey @MarieBio -- incoming emails that are net new threads from contacts will not log to HubSpot by default, even with the sales extension. Once you...read more
Hi, free user of Hubspot for 2+ years here. My emails (gmail) have stopped logging in the last few weeks. I haven't changed settings, I've tried adding the BCC into the email, but that also doesnt work. I use Gmail and have the Chrome extension for read more
Hey @JManson7 , thank you for posting in our Community!
I'm sorry to hear about the trouble you're having with email logging in HubSpot. To...read more
Hi! One day about 1-2 weeks ago, I started to get this error pop up every time I send an email. The error says "your email was sent without tracking", but I checked both the log and track boxes and there is a bcc of the HubSpot email with the number read more
Hi @kdz08 ,
By any chance, have you recently made changes to privacy settings in your HubSpot portal (Enabled GDPR)? If you have, it wil be ...read more
I've connected my Gmail account, but it seems that I am not receiving all emails from all senders. Does Hubspot limit receiving emails from only contacts that I have created in the CRM?
Hi @QThompson ,
HubSpot does not log net new incoming emails, only replies to emails that originate in HubSpot or are sent with the extension ...read more
Hi, Hostinger- our email provider blocked the ability for me to send emails, because: The domain name hs-salescrm-engage.com was marked as spam by end recipients hence the emails weren't going through What is this link? Is it a link of read more
Hi @liviasellcros ,
That looks like you're using the free HubSpot tools and haven't connected/authenticated your sending domain. That's why th...read more
Hello! I use Hubspot from inside of my Google Workspace inbox, and love the email open tracking that provides. Except that Hubspot logs me out on a regular basis, and I don't usually notice when it happens, so I routinely have lapses in tracking. So read more
HI @Caitiest , There are few troubleshoot tricks that you can check: 1. Check your browser settings and see if its automatically clear cookies or...read more
I recently added the Hubspot Sales Extension , connected my email and set it to "track" all opens. I then sent a couple of test emails that I know will allow such tracking., and had the recipients open them. No opens are being reported. I've run th read more
So, for whatever reason, without my doing anything additional to try and solve the issue, it suddently started tracking emails yesterday. I have no i...read more
Hello, My contacts list is suddenly pulling from my personal Gmail account, which isn't connected to Hubspot. As a result, hundreds of personal contacts, which don't belong to my business, have appeared in my Contacts list. Why is it doing th read more
Hi there, I recently started using Hubspot after a while and cannot for the life of me get any of the test emails I send to myself (on my two other email accounts) to track as open. They forever stay as 'sent'. I am 100% ticking the Track box s read more
Firstly, it's great that you're making sure to tick the Track box, as that's a crucial step. Since you're still facing issues, here are a few things ...read more
Hi All, I installed Hubspot plug in to my Gmail a few days ago and it seems to have coincided with a 20-30% drop off in my Open rates when I use GMASS to send email campaigns Has anyone else had this problem and have any advice or suggestio read more
@JLaugharne7 the gmail extension for HubSpot wouldn't interfere at all with your ability to send emails or reach your recipients.
When you us...read more
Hi all, we've been using Hubspot integrated with Gmail via the Gmail Sales Extension and from yesterday the emails ceased to be recorded by default for new email addresses, regardless of the Log and track settings (see below). They are read more
Hi @utchony and Happy New Year!!! I love to read your post, thank you for asking the Community! Also thanks for the screenshot, it is really help...read more