Gmail Sales Extension

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Solved
alibabakes5 on August 05, 2020
Hi there, I am trying to understand how the Gmail integration works as I am having trouble with it I have linked my Gmail account to Hubspot. Does HS constantly poll my Gmail for new emails, and enter them into CRM as a new contact, or do I hav read more
0 upvote
2 Replies
Accepted solution
Contributor | Gold Partner
August 06, 2020 15:15
Hi @alibabakes5 , The first thing I would do is confirm that your sales/gmail plugin is set up the way you want it. You can configure either...read more
Solved
BenjaminB on August 03, 2020
Hello, I've only been using hubspot recently and I'd like how to get the records check box option when I write a mail with gmail, as in the image below (which is from a friend from another company that also uses hubspot.) When I write a mail to on read more
0 upvote
5 Replies
Accepted solution
HubSpot Employee
August 03, 2020 11:21
Hello @BenjaminB Thank you for the screenshots, they were really helpful to identify your goal. Currently, this option is a beta in HubSpo...read more
Solved
Moe24 on April 25, 2020
What does it mean when the notification says 'open + 'other activity". What does the 'other activity' mean?
0 upvote
1 Reply
Accepted solution
Key Advisor | Diamond Partner
April 27, 2020 14:06
Hey @Moe24 , The "Other activity" is likely a click, site view, etc. associated with this email send. Hope this helps!
Solved
Anonymous on March 04, 2020
Hello for last few months HubSpot Sales extension doesn't change links in my email messages to tracking links. I have enabled tracking option (message view notification I have). I have disabled plain text. I create link like in this instruction . read more
Accepted solution
Community Manager
March 11, 2020 10:31
Hi @Anonymous , HubSpot click tracking is associated with HubSpot Sales Starter and above subscriptions. If you have a subscription that incl...read more
Solved
Leleriva1 on January 20, 2020
Hello, I would need to know if there is a chance to add contact info from the Chrome Extension using Gmail. thanks Emanuele
Accepted solution
Key Advisor | Diamond Partner
January 20, 2020 06:42
Hi @Leleriva1 Yes, you can. Assuming the extension is installed and working correctly. . . 1. In your gmail inbox, click the small HubSpot ...read more
Solved
pascal_geiger on October 25, 2019
Hi there, I connected my Gmail Inbox to Hubspot exactly like written in this article: https://knowledge.hubspot.com/email-tracking/connect-your-inbox-to-hubspot If I send outgoing Emails from Gmail or Hubspot directly. It works like writtten. read more
0 upvote
2 Replies
Accepted solution
Hall of Famer | Partner
April 04, 2025 00:57
Hi @pascal_geiger , There is a big update here, currently in beta – you might see it under Settings > Product updates. (If not, you'll have...read more
Solved
Anonymous on September 17, 2019
Hello, I'd like to report that HubSpot Gmail extension not working on newest version of Brave browser. In my Gmail I can just see button to reload Gmail and info "Sorry. It looks like your browser settings are blocking HubSpot Sales.". I check it a read more
3 upvotes
10 Replies
Accepted solution
Member
September 18, 2019 12:23
Most Chrome plugins work directly in Brave in my experience, but it's Brave's more aggressive privacy settings that cause the issue. (Which is why we...read more
Solved
ctkitchen on March 27, 2019
Is there a way to set up automatic logging and tracking on an iPhone, either through the mail app; gmail app or gmail through the google chrome app? could not find extensions in the google app?
1 upvote
6 Replies
Accepted solution
Community Manager
March 29, 2019 10:48
Hi @gelflex-cc , There is a mobile application board in the CRM & Sales Hub on the Community for mobile app questions. Regarding s...read more
Solved
TheMattKirsch on March 18, 2019
Hi All, We block internal email addresses by domain from logging within our HubSpot CRM instance when sending email via Sales Hub. However, on emails where there may be either external and internal, or internal only recipients the activity count read more
Accepted solution
Community Manager
March 18, 2019 17:26
HI @TheMattKirsch , While there is not a way to have "never log track settings" in the same way there is for logging, you can customize your ...read more
Solved
JakeLai on March 17, 2019
Hi, Some of my colleagues have been logged out constantly and then they are unable to log back in to the extension. They will need to reinstall the extension almost every time. Is this a common problem here? How do I solved it? Btw, I checked t read more
0 upvote
10 Replies
Accepted solution
Community Manager
March 18, 2019 17:18
Hi @JakeLai , Because the Chrome extension is associated with the browser, and not specifically to one gmail inbox, if they have multiple gmai...read more
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