Gmail Sales Extension

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LindenDavies on September 26, 2020
Hello, We use the gmail integration to log/track mails in our teams. However, it became apparent that users have been able to see confidential email threads that are not related to their work/team/department. I believe this is because any logges read more
3 Replies
HubSpot Employee
May 04, 2021 05:00
Hi @gaastra60 , Thanks for following up! It's not possible to view the contact that is owned by another rep without having the ability to more
jlank on September 15, 2020
Whenever I'm trying to load templates in Gmail, I'm getting this blank screen. I've updated the extension and Chrome, to no avail. It worked fine for months, but has stopped working over the last few weeks.  
0 upvote
1 Reply
HubSpot Alumni
September 16, 2020 01:14
Hi @jlank , Thanks for reaching out. It looks like you have access to HubSpot Technical Support . As troubleshooting this further more
SandraEvH on September 15, 2020
Hi! When installing the Gmail Sales Extension you agree to let HubSport acess all you files on Google Drive, among other things. I need to find out more details about what this agreement includes, and I have some questions regarding it (confiden read more
0 upvote
3 Replies
HubSpot Employee
September 15, 2020 04:33
Hi @SandraEvH , Yes, that's the privacy policy available for the extension and I'm afraid that, at least from my end, I don't have any other more
claudiahb on September 07, 2020
Hi, I was just talking to someone on the chat because I am no longer receiving notifications when my contacts open my emails. Customer service told me I should be able to receive 200 notifications a month and that this is set back to 0 at the be read more
1 Reply
September 07, 2020 09:38
I am having the same problem. It says I have received 206 out of 200 messages but this would normally last me all month, not 7 days!
alibabakes5 on August 05, 2020
Hi there, I am trying to understand how the Gmail integration works as I am having trouble with it I have linked my Gmail account to Hubspot. Does HS constantly poll my Gmail for new emails, and enter them into CRM as a new contact, or do I hav read more
0 upvote
2 Replies
Accepted Solution
Contributor | Diamond Partner
August 06, 2020 12:15
Hi @alibabakes5 , The first thing I would do is confirm that your sales/gmail plugin is set up the way you want it. You can configure more
BenjaminB on August 03, 2020
Hello, I've only been using hubspot recently and I'd like how to get the records check box option when I write a mail with gmail, as in the image below (which is from a friend from another company that also uses hubspot.) When I write a mail to on read more
0 upvote
5 Replies
Accepted Solution
Community Manager
August 03, 2020 08:21
Hello @BenjaminB Thank you for the screenshots, they were really helpful to identify your goal. Currently, this option is a beta in more
mattwadiak on July 01, 2020
Every time I try to log in to the HubSpot extension for Gmail, it gives me this error: All is not lost. We are having trouble logging you in. If this keeps happening, please contact support.
0 upvote
9 Replies
Community Manager
November 12, 2020 13:06
Thank you for letting us know @BradleyM , you are correct, if it was possible to log in using incognito it's likely due to an extension. more
jimpaywithtango on June 10, 2020
Hi. I'm new to Hubspot and have been set up as a Super Administrator within my company. Am am also in an active sales role, so I'd like to have access to all of the functions in the Chrome extension for email tracking and logging. Unfortunately, the read more
0 upvote
1 Reply
Community Manager
June 12, 2020 11:58
Hello @jimpaywithtango Could you please send us a screenshot of the message? To log and track with the extension it is not required to have more
keithbfx on May 21, 2020
Why aren't the default settings actually defaults, rather than always toggling to what was last used? I send roughly 2 sales emails every hour, interspersed with dozens of other business related emails that I do not want to log or track. The "De read more
0 upvote
8 Replies
Community Manager
June 03, 2020 13:07
Hello @keithbfx Thank you for sharing that information, can you please send me a direct message with videos so we can continue more
WazzaB on May 13, 2020
Hi community. We have multiple Gmail accounts, one of which uses Streak which seems to fight with Hubspot. Is there a way to integrate Hubspot with gmail, but only on one account? Thanks in advance
0 upvote
1 Reply
HubSpot Alumni
May 15, 2020 04:11
Hi @WazzaB , Thanks for reaching out. It is possible to only connect certain email accounts within Gmail. This article might be a good more
Moe24 on April 25, 2020
What does it mean when the notification says 'open + 'other activity". What does the 'other activity' mean?
0 upvote
1 Reply
Accepted Solution
Key Advisor
April 27, 2020 11:06
Hey @Moe24 , The "Other activity" is likely a click, site view, etc. associated with this email send. Hope this helps!
SamanMIH on April 15, 2020
Hi, I have an issue with changing my password. I use 'Sign in with Google' to log into Hubspot and then it tells me which gmail I account I would like to use to log in. I use my company's gmail which is When I go in to cha read more
0 upvote
1 Reply
Community Manager
April 17, 2020 12:47
Hi @SamanMIH , I was able to put through a request to have your email address unbounced, so you should be able to reset the password now. more
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