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  • cfresard on August 23, 2019
    2 Replies
    Hi Guys, I'm using the free Hubspot service. Today I noted the tracking feature isn't working. Could it be I reached the max of 200 "activities" (Yesterday I was 130 of 200 the last time I checked)? I'm not sure, because I log in, but when I pus...
    August 29, 2019 12:50
    Thanks, Jenny. The problem was solved "spontaneously" after a couple of days, so I really don't know what happened. Best regards.
  • debbiettc on July 28, 2017
    20 Replies
    I've been using Hubspot for some time now and am starting to bring on the wider team. Members will want to use the bcc/fwd functions rather than full integration. Several are trying to find what their bcc address will be but are reporting that ...
    HubSpot Employee
    August 28, 2017 11:40
    Hi All - Thanks for your patience. I've just heard from our development team that a fix has been deployed for this issue. If you're still experiencei...
  • ffaqiri on June 06, 2017
    4 Replies
    I have two accounts, both are Hubspot Sales FREE. One of my accounts tracks email Views and Clicks, the other one ONLY tracks email Views, not clicks. Why is this? Also, the Sales free version says that it supports track emails open AND clicks. ...
    June 02, 2020 02:14
    I have the exact same issue (tracks email opens but not email clicks). I use the hubspot app to send out emails. There are no extensions installed in...
  • goelv on June 01, 2017
    1 Replies
    My standard gmail account is connected to Hubspot's CRM system. When I send an email to a lead through the CRM, the email is tracked on the lead's timeline. However, the reply from the lead was not tracked. Why is that? I followed instructions t...
    Not applicable
    June 02, 2017 03:08
    Hey @goelv could it be that the CRM logged when it received the forwarded email from you manully forwarding and not the time your Gmail account r...
  • beckyschaen on May 17, 2017
    2 Replies
    We have a user that is using the Gmail extension to log her emails in CRM. As of this week, she noticed that the emails she is sending are no longer tracking in Hubspot. We have uninstalled, tried emailing, and tried restarting...
    July 25, 2017 13:45
    @beckyschaen and @diplomat it sounds like her email integration may have been disabled. Did you go into settings > sales > email integratio...
  • Solved
    cowgirly on April 26, 2017
    3 Replies
    Hey all, appreciate your help! I just started using the CRM and I think I integrated it with my Gmail account. I've sent a few test emails and after I open them, and I refresh Hubspot, that "open" is noted in the Contact listing I sent it to. ...
    April 27, 2017 10:39
    I found the Activity Stream, it's in Sales Tools > Notifications. Thanks!
  • Elenaannibali on March 17, 2017
    1 Replies
    I already had the chance to browse around the Community and found that maybe I am posting the wrong question, but I try anyway. For my business, it is really important to track the answers of contacts and - most of all - to track incoming mails...
    HubSpot Employee
    March 21, 2017 12:04
    Hello @Elenaannibali , Thanks for your question! I recently answered a similar question on this thread . In addition the the answer on that...
  • vincentF on March 03, 2017
    2 Replies
    Hi, Thank you in advance for your help. I open this topic to be sure to get this thing right. I do not have GSuite licence but just a classical gmail account. In this case, the replie mail from my contacts will only be logged in the CRM ...
    March 09, 2017 11:12
    Hello @nicolebrenner , Thanks for your answer. I think that the main point is that I do not have G Suite but a normal gmail account. Then if you...
  • hakeemuniforms on March 02, 2017
    2 Replies
    Hi there, I am planning to purchase my G Suite Licenses for the company and they ain't cheap thus i have few questions before I do so: 1. I wanted to ask if i have connected my G Suite Gmail with Hubspot, will a new first time arrival of an ...
    September 11, 2018 14:58
    Are there any plans to fix this behavior? For a system that purports to be focused on Inbound strategy it seems odd not to support the storage and ...
  • burke on March 02, 2017
    3 Replies
    Other users in our organization constantly see my picture and profile in the opened email alert, when they send emails to other users. I am not even on the distribution list of the email, let alone I am not the one who sent the email or received it,...
    HubSpot Employee
    April 10, 2017 14:32
    Hi @burke The sales tool is intended to be used for individaul email sends, so any time multiple contacts are included on a HubSpot Sales no...
  • scottbitbrew on March 01, 2017
    1 Replies
    Each time I try I go through the steps and get to where google asks to authorize then when I select authorize it brings me to the screenshot that I have attached and is not connected. Please help!
    March 01, 2017 13:58
    Have you tried using email platforms suggested by HubSpot i.e. MailChamp, Campaign Monitor etc? Try setting up mailchimp account for your email or on...
  • mattfordham on February 28, 2017
    3 Replies
    Using OS X 10.12.3, Chrome 56.0.2924.87. Using a Google business email address through Gmail. Have tried connecting email via Setup progress, Settings, Contact email screens. All give a success message and then show the same message to 'Conne...
    March 08, 2017 22:00
    Thanks Brett, unfortunately didn't work. It did reappear in the Google list after I reconnected from within Hubspot. However, Hubspot is still asking...
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