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Gmail Sales Extension

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brandenfels on July 29, 2024

Bug report: Gmail Sales Extension sending emails with incorrect "References" header

Hi there, I'm using HubSpot's Gmail integration to send emails from within hubspot.com. These emails typically all have the same subject line. Gmail is grouping all of these HubSpot-originated emails into the same conversation, even if they are read more

Reply Email Deliverability

5 upvotes

5 Replies

KHog

Participant

August 02, 2024 16:24

When it happened to me it was emails sent from hubspot directly to the contact.

Solved

CMontois on March 08, 2023

Emails 1-1 to gmail are blocked

Hi, I'm a new user of hubspot. We synchronized our gmail solution to hubspot to send 1-1 emails. We just discover an unfortunate issue : impossible to send an email to gmail.com. All message are blocked. I don't understand why. D read more

Reply Email Deliverability

0 upvote

3 Replies

Accepted solution

karstenkoehler

Hall of Famer | Partner

March 08, 2023 12:01

Hi @CMontois , This seems to be a temporary issue and it's already being addressed: https://status.hubspot.com/ Best reg...read more

Solved

HRolnick on June 24, 2022

Trouble integrating e-mails

Hi there! I am new to HubSpot. The main feature I want to use is organizing information from our Gmail by contact. I want every email to or from each contact to be logged in their contact card on HubSpot. We have downloaded the extension, read more

Reply Contacts Deals Email Deliverability Integrations

0 upvote

1 Reply

Accepted solution

karstenkoehler

Hall of Famer | Partner

June 25, 2022 01:59

Hi @HRolnick , Generally, emails sent through the CRM or the Google Sales Extension should log in the CRM. Can you review these troubleshootin...read more

Solved

ray4415 on June 21, 2022

When sending to multiple receivers, how to track each of receivers?

I'm using the Gmail extension while sending one email to persons A, B, and C (not CC or BCC), all three of them work for company O; also to persons X, Y, and Z of my own team (not CC or BCC). I'm using the extension to log the email, and also get to read more

Reply Email Deliverability

0 upvote

3 Replies

Accepted solution

karstenkoehler

Hall of Famer | Partner

June 21, 2022 04:45

Hi @ray4415 , I don't think there is, unfortunately. This is due to how click tracking works: https://knowledge.hubspot.com/connected-email/u...read more

Solved

vantechguy on January 12, 2022

Does the Gmail integration track emails when using a desktop client?

Is it possible to get email tracking for all correspondence with an email associated with an account regardless of which email client I use - desktop, web or mobile?

Reply CRM Email Deliverability

0 upvote

2 Replies

Accepted solution

karstenkoehler

Hall of Famer | Partner

January 12, 2022 14:23

Hi @vantechguy , HubSpot Sales for Gmail only works as an extension in your Chrome browser (with Gmail web, that is). Mobile apps are not supp...read more

Solved

Arran on March 10, 2021

How to use transactional email from Gmail?

We just enabled the 'transactional email' feature. Is it possible to use the transactional email option directly composing a gmail email? Or do you always have to go to the route of Hubspot App > Marketing > Email? What about when some read more

Reply Email Deliverability

0 upvote

1 Reply

Accepted solution

karstenkoehler

Hall of Famer | Partner

March 11, 2021 00:44

Hello @Arran , Transactional emails cannot be composed from Gmail. The HubSpot extension for Gmail is for sales only (a personal connected i...read more

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