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Gmail Sales Extension

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Godavid33 on February 23, 2026
Hi all, anyone else experiencing this error err_blocked_by_response in chrome when clickign an email link? We've recently configured our DKIM and SPF more properly. I think specifically, specifying _spf.google.com was what did it as things wer read more
0 upvote
1 Reply
Community Manager
February 23, 2026 19:48
Hey @Godavid33 - thanks for posting in the Community! I'd like to tag in some Developer experts to see what insight they may have on this behavi...read more
Solved
JClose4 on February 23, 2026
I am noticing that when emails are sent through gmail that have another person's information attached to the email, it is auto upating the contact in Hubspot with the other person's information within that email. Obviously this is a huge issue and I read more
0 upvote
1 Reply
Accepted solution
Recognized Expert | Diamond Partner
February 23, 2026 14:32
Hi @JClose4 , This is likely the “Fill contact details from emails with HubSpot AI” setting. It scans the email body/signature and can grab t...read more
Solved
SMiller03 on January 15, 2026
Hi, apologies if this has been covered elsewhere, but I couldn't find it. I am on the free HubSpot CRM and have noticed behaviour that does not seem to match the definition of the “Recent Sales Email Replied Date” contact property (hs_sales_email read more
1 upvote
2 Replies
Accepted solution
Key Advisor
January 19, 2026 13:10
Hi @SMiller03 You've documented this really well and honestly I've run into similar weirdness with multi recipient tracked emails before. What y...read more
Solved
PLinfield on January 14, 2026
Hello, I typically send emails from Gmail and then they're logged to Hubspot. I've noticed that looking at the Hubspot record of that email shows strange formatting errors that don't show in Gmail. Particular, font type changes and extra spaces app read more
0 upvote
2 Replies
Accepted solution
Top Contributor | Platinum Partner
January 14, 2026 16:31
Hey @PLinfield ! This is a known display issue with the Gmail–HubSpot integration. Gmail emails are written in HTML, and when HubSpot logs them,...read more
Solved
Mark_BTP on November 25, 2025
Hi everyone! Does anyone know how to fix this? Suddenly, the "Save" button when logging an email disappeared. Also the button in logging the emails changed from "Log email to HubSpot" to "Log X/X".
1 upvote
5 Replies
Accepted solution
Member
November 26, 2025 12:36
I'm not sure what happened by the Save button is now appearing this morning.
Solved
ThomasI on November 06, 2025
Hello, The email tracking is not working properly. I have a setup a test contact using my personal Gmail account. From my company email (which uses Google Workspace and the Gmail interface) I sent an email to my personal email. I made sure both the read more
0 upvote
3 Replies
Accepted solution
Hall of Famer | Partner
November 06, 2025 06:52
Hi @ThomasI , This is intended and expected behavior, see here: https://knowledge.hubspot.com/connected-email/block-self-open-notifications-w...read more
Solved
LazyAnalyst_EA on October 28, 2025
We’ve noticed that some Gmail emails sent from connected accounts do not automatically appear in the correct HubSpot contact record, even though “Log and Track” is enabled. It would help if HubSpot could improve the consistency of Gmail-to-contact read more
Accepted solution
Hall of Famer | Partner
October 28, 2025 06:16
Hi @LazyAnalyst_EA , The email connection it not sufficient for email logging: https://knowledge.hubspot.com/connected-email/connect-your-inb...read more
Solved
FrankWL on October 23, 2025
Hi, The current Gmail sales extension does not seem to be supported in the ChatGPT Atlas browser. Most of the functionality works fine, though the sidebar does not open. I fear that the new design of opening the sales extension in a si read more
1 upvote
1 Reply
Accepted solution
Hall of Famer | Partner
October 23, 2025 03:53
Hi @FrankWL , This is currently expected behavior and I'm not aware of any related product updates: ChatGPT Atlas is not a supported brows...read more
jmendle on October 21, 2025
Hello. I've noticed that since late last week, the Gmail sales extension seems to no longer show tracking info (little Hubspot logo w/ # of opens and associated records) for every individual email in a thread; it only shows for most recent email. I read more
Community Manager
October 22, 2025 05:56
Hi @jmendle and welcome, we are delighted to have you here! Thanks for reaching out to the HubSpot Community! I've seen a similar thread from yes...read more
Solved
ecola on August 27, 2025
The new updates (August 2025) to the chrome extension logging have a bug: I have log and track disabled by default, yet it still always adds the hubspot BCC to any replies without my explicit permission. This is REALLY bad, I only want to log cert read more
0 upvote
1 Reply
Accepted solution
Community Manager
August 27, 2025 17:38
Hi @ecola , Thank you for posting to the Community! I understand that after the August 2025 Chrome extension update, emails are being logged aut...read more
Solved
AmiraR on June 13, 2025
Hi! My Hubspot Sales Extension fails everytime I try to log in. Id like to have my emails tracked. I am using Bing as a web browser. Can someone please help? Thank you
0 upvote
8 Replies
Accepted solution
Hall of Famer | Partner
June 13, 2025 15:41
@AmiraR could you please open this page https://www.whatismybrowser.com/ then wait a moment and click "Copy URL to clipboard"? I'm a bit st...read more
Solved
abihouee on June 12, 2025
I’m reaching out to report a recurring issue with the Gmail–HubSpot integration. On a regular basis, I get disconnected from my Gmail account within HubSpot. Each time, I need to manually reconnect the application in order to log and track my emails read more
0 upvote
2 Replies
Accepted solution
Participant
June 12, 2025 12:17
Hi @abihouee It usually comes down to token expiration, multiple Gmail accounts, or browser interference. Here’s what I’d recommend: ...read more
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