Gmail Sales Extension

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  • RGottesman on August 09, 2021
    1 Replies
    Hi, I had the extension on my Gmail and it was working great until this morning it wasn't appearing on my Gmail even though it was installed so I thought I would reinstall. Now I'm getting a message saying the app is blocked because the app tried to...
    HubSpot Employee
    August 09, 2021 08:36
    Hi @RGottesman , It appears this is something that will need to be fixed in the Google workspace: Navigate to your Google Workspace Admin da...
  • MLangezaal on July 28, 2021
    2 Replies
    I would like to connect my google emailadress and calander to hubspot. Everytime i try it fail. I already used the online manuals, an other web app, (safari and chrome), delete cookies and everything, my google account settings but the problem is st...
    August 04, 2021 06:57
    Hi @PamCotton , Thank you for your response. I have followed the steps that is explained in your link. Unfortunately it isn't working. In m...
  • SMcLaughlin on June 24, 2021
    1 Replies
    For some reason very few emails I'm sending using the chrome extension for Gmail are linking to both company and contact. Most of the time it's only linking to the contact. Has something changed? This never used to happen.
    Recognized Expert | Platinum Partner
    June 25, 2021 06:46
    Hi @SMcLaughlin , I am not aware of a recent change to that functionality. I track emails the same way and not experiencing the same issue. ...
  • BSutterfield on June 08, 2021
    3 Replies
    When a LinkedIn user sends an inMail message to my LinkedIn account, I receive an email notification. When I reply to that notification email, my message is gatewayed back into inMail, appended to the inMail thread, and delivered to the LinkedIn us...
    June 11, 2021 15:11
    @PamCotton Thanks for the ping! @BSutterfield Thanks for the detailed description. I am not able to reproduce this issue yet. Probably there is ...
  • AMeisels on May 15, 2021
    2 Replies
    Hi, I have the Hubspot extension added to Chrome, but it only displays tracking information for one of my two email accounts. I can't find a way (a setting) to add the 2nd email so that I get notifications while I'm in the browser for BOTH accounts...
    May 16, 2021 07:54
    Thank you so much for responding! However, I'm not quite sure I understand your response :-). Are you saying I cannot link more than one email to my ...
  • midboez on March 24, 2021
    4 Replies
    Can we can an update on email tracking / logging when emails are sent from mobile devices? I've come across several posts, as far back as 2016 saying its been a feature request, but it looks like this is still not supported. Almost all of our sales ...
    Community Manager
    August 26, 2021 11:26
    Hello @switzerville , thank you for your feedback, I would highly recommend you to please add this comment to this idea here as our product team i...
  • BusWiFi on March 09, 2021
    1 Replies
    Hi, we noticed a strange behaviour. One of our sales reps sends an email to a given contact (that is in our hubspot crm contacts lists), using Chrome and extension. At that moment everything is ok and two items show up in Log list (contact and com...
    March 10, 2021 04:47
    Anyone has clues? There was a similar topic here but no resolution other than that Hubspot Staff are looking into that problem; https://comm...
  • bsm007 on February 23, 2021
    2 Replies
    We can exclude our IP from website tracking analytics. Why can we not exclude IP addresses from being tracked by the email tracking pixel in our Hubspot messages?
    February 24, 2021 08:15
    Hi Karsten, That excludes email addresses not IP addresses and is not associated with the 'open' tracking by Hubspot. Additionally, I alr...
  • EAnsell on January 19, 2021
    1 Replies
    Hi, I have been trying to send emails to customers of mine when my email is copied and pasted from another source the email sends to the customer in bold (this is without me changing it to bold). However, when I write an email to a customer and...
    Recognized Expert | Platinum Partner
    January 19, 2021 07:26
    Hi @EAnsell , I have not been encountering this issue. However, before you paste the email, if you right-click and choose "paste and match st...
  • Solved
    KPater on January 11, 2021
    4 Replies
    Hi HB community, I've tried to find an answer in this community and the closest I can find is this thread from last year. I'm setting up workflows on our Hubspot to track lead progression (New > attempted to contact > connected > ...
    Community Manager
    January 21, 2021 15:33
    HubSpot can only detect bounces if the bounceback message is a direct reply to the email that bounced. Services like Mimecast can send bounce notif...
  • Solved
    kvmvsh on January 10, 2021
    3 Replies
    Gmail is my email provider connected to Hubspot. Is there a way to check if a single contact or multiple contacts are already existing contacts in my CRM database before sending the emails out?
    Most Valuable Member
    January 11, 2021 22:33
    Hi @kvmvsh , Searching manually for these contacts within the HubSpot CRM (under Contacts > Contacts ) will be your best option, even fo...
  • Solved
    prismghost on December 04, 2020
    9 Replies
    Hello, I am experiencing an issue where I close Chrome and then, when I open it back up and open Gmail, the Gmail extension (not Chrome extension) is logged out by default. This creates the issue where I have to remember to turn on the Gmail ext...
    Community Manager
    August 04, 2021 02:56
    thank you for sharing @Dralion
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