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I would click that Send Logs button and open a support ticket. This is a user to user community and your problem likely seems due to an error that we...Lire la suite
I have Kaspersky Security as antivirus and have the Hubspot Sales Chrome Extension on Windows 10. This morning Kaspersky identified a few Javascript files as Trojans. Poking around, it looks like these files belong to the Hubspot Sales Extension (pa Lire la suite
We had this issue also. Here is the explanation from HubSpot support: Google changed their requirement for Chrome extension to Manifest 3, and n...Lire la suite
Hi there, Just this morning, I realized that a new button has been added to my inbox. It seems that new contacts (from incoming emails) from today onwards are not being added automatically to my CRM. For contacts who are in the CRM, the button s Lire la suite
I'm using the Hubspot Sales chrome extension. In my Hubspot account, I have added an address to be automatically bcc'd when emailing Hubspot contacts from my Gmail. Settings --> General --> Email --> Manage additional BCC addresses --& Lire la suite
Hi @wlee168 ,
Thank you for reaching out to the Community!
Have you sent your test emails from Gmail? T he additional BCC address only appli...Lire la suite
Is it possible to get email tracking for all correspondence with an email associated with an account regardless of which email client I use - desktop, web or mobile?
Au panthéon de la communauté | Partenaire solutions
Janvier 12, 2022 14:23
Hi @vantechguy ,
HubSpot Sales for Gmail only works as an extension in your Chrome browser (with Gmail web, that is). Mobile apps are not supp...Lire la suite
When I have logged in my Hubspot extension my gmail stops working and gives me error #001. This prevented me almost entirely from using my gmail. When I disabled the extension, everything worked perfectly.
Is it correct that there isn't the functionality to associate the task for a contact with the company directly from the extension in gmail? If you create a task directly from gmail, in order to associate it to the company, you would need to clic Lire la suite
Hey everyone, I've been using Hubspot for about 2 years now just as a CRM with no issues but all of the sudden my emails sent from Hubspot are going to the receipents spam. However, when I send the same email from Mac Mail, gmail.com, or even other Lire la suite
I think I fixed it! I enabled 2 factor authentication on my account and now every email goes to the inbox no problem so far. Ill keep this updated if...Lire la suite
Hi Everyone, Is there a way to automatically track all incoming and outgoing emails from contacts in Hubspot, even if it's a new thread? I am using Gmail as my email client. Thank you, Jonathan
Hi @Jkeyson ,
With the extension you can set to log/track all outgoing emails by default. Responses to logged emails will also be logged.
...Lire la suite
Hi, I have turned off email tracking in the settings for the entire account. I use the Hubspot Gmail extension. However, I regularly use bcc to send the emails to Hubspot for logging. Now, however, each logged email displays the followin Lire la suite
Au panthéon de la communauté | Partenaire solutions
Juin 23, 2021 03:19
Hi @sauph ,
As far as I know, this notice cannot be hidden. The default behavior in HubSpot is that emails are being tracked – when that is no...Lire la suite
Hi, I wanted to prevent certain users from seeing logged emails when looking at contacts, however I belive this is not possible (wow, you really need to fix that) All emails are being logged in the system, many are confidential but still nee Lire la suite
Au panthéon de la communauté | Partenaire solutions
Juin 09, 2021 14:15
Hi @LindenDavies ,
You're correct, it's currently not possible to limit view access to activities on a contact record. A user can see either a...Lire la suite
Several users on my account have experience the Chrome extension settings reverting back after they've changed them. Specifically the default association "Create new contacts" has reappeared multiple times after users have removed this. Has anyone Lire la suite
Hello @Andrea_MSC , I would recommend the users to clear their cache
to ensure everything is working as it should.
Please let us know if...Lire la suite
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