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LazyAnalyst_EA en Octubre 28, 2025
We’ve noticed that some Gmail emails sent from connected accounts do not automatically appear in the correct HubSpot contact record, even though “Log and Track” is enabled. It would help if HubSpot could improve the consistency of Gmail-to-contact Leer más
Solución Aceptada
Miembro del salón de la fama | Partner
Octubre 28, 2025 06:16
Hi @LazyAnalyst_EA , The email connection it not sufficient for email logging: https://knowledge.hubspot.com/connected-email/connect-your-inb...Leer más
jmendle en Octubre 21, 2025
Hello. I've noticed that since late last week, the Gmail sales extension seems to no longer show tracking info (little Hubspot logo w/ # of opens and associated records) for every individual email in a thread; it only shows for most recent email. I Leer más
0 Me gusta
1 Respuestas
Administrador de la comunidad
Octubre 22, 2025 05:56
Hi @jmendle and welcome, we are delighted to have you here! Thanks for reaching out to the HubSpot Community! I've seen a similar thread from yes...Leer más
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DElvig en Septiembre 03, 2025
I use HubSpot integrated with Gmail in the chrome browser. Whenever I have a conversation with a customer via email, the some total of the conversation is included in each reply. I would love to just log the most recent message in or out. This is e Leer más
0 Me gusta
3 Respuestas
Solución Aceptada
Administrador de la comunidad
Septiembre 08, 2025 10:59
Hi @DElvig and thank you so much for your feedback and for sharing your experience. We appreciate you taking the time to highlight the challenge...Leer más
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Prioocare en May 13, 2025
I am currently using HubSpot CRM with Gmail integration to automatically capture contact details from emails and save them into the CRM. I have enabled Inbox Automation, Email Logging, and Automatic Contact Creation features, ensuring tha Leer más
0 Me gusta
9 Respuestas
Solución Aceptada
Miembro del salón de la fama | Partner
May 13, 2025 02:48
@Prioocare It should not, no, but it's a beta which can behave unexpectedly, see the beta terms You should be able to, yes No, no records s...Leer más
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KSmith31 en Enero 25, 2025
I love the ability to insert proposed meeting times into an email, but I'd also like to hold the proposed time on my calendar so I don't inadvertently schedule something else at a time someone is considering. Is this possible or am I missing it? Leer más
1 Me gusta
1 Respuestas
Solución Aceptada
Miembro del salón de la fama | Partner
Enero 25, 2025 10:38
Hi @KSmith31 , Correct, this is not possible. However, another user has requested this before: https://community.hubspot.com/t5/HubSpot-Ideas...Leer más
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PTomlinson en Octubre 29, 2024
There is currently no way to permanently disable email tracking for a given web domain. This is a major problem because: we really do need email tracking for prospects we simply must switch off email tracking for colleagues, suppliers and Leer más
2 Me gusta
1 Respuestas
Solución Aceptada
Asesor destacado
Octubre 29, 2024 08:21
As this is a user to user forum here the only thing I can recommend is to head over to the ideas board and upvote similar ideas or create your own to...Leer más
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chicagokalo en Septiembre 20, 2024
I am in need of assistance. I was looking at the Chrome Extension connected to Gmail. I noticed that the properties to not match the format that I created in the CRM. Ironically, my IOS app has the same outdated properties that I see my C Leer más
1 Me gusta
9 Respuestas
Solución Aceptada
Colaborador
Septiembre 21, 2024 20:37
I figured this out. Settings -> Data Managment/Objects/Contacts -> Preview Customization -> click on "update preview cards" .
SCattaniSK en May 26, 2024
I sent several emails using my GMAIL account, that has the hubspot extension. (Note that I used a 3party to sent this emails in bulk) I logged the records using the extension (see image) I did this with over 150 emails, but I cant see the c Leer más
0 Me gusta
2 Respuestas
Miembro
May 27, 2024 15:04
Hello! karstenkoehler The report looks like this: But when i go to my contacts lists: And filter by last activity it shows me 133...Leer más
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LFenton20 en Abril 19, 2024
I have the Google Sales extension and I also have Super admin access but when i try to log emails to my Hubspot I don't seem to have permission? My email is connected.
0 Me gusta
2 Respuestas
Solución Aceptada
Colaborador
Abril 19, 2024 07:00
Thank you for your response. I've actually uninstalled the chrome extension and reinstalled it twice and it seems to be working now.
Resuelta
Ana777 en Abril 05, 2024
Hello! I am looking for a way to create contacts in Hubspot from an email address connected to a lead generation form on an app marketplace. The flow is that leads submit their information in this form to contact us, and this data is sent to us Leer más
1 Me gusta
5 Respuestas
Solución Aceptada
Colaborador líder | Partner nivel Elite
May 24, 2024 11:30
@Ana777 if the emails have all the same format you might be able to achieve this using custom code. You would need to have Ops Hub though. We did ...Leer más
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ILuckutė en Enero 08, 2024
I ran into issue that every other email that I send or receive can't be tracked or even logged into Hubspot CRM. "Log email" button is unactive and says " Tracking and logging information will be available after this email sends. ". It is quite Leer más
0 Me gusta
5 Respuestas
Solución Aceptada
Administrador de la comunidad
Enero 24, 2024 05:05
Thanks for the ping @TomM2 and apologies for the late reply @ILuckutė ! The option to log emails in the CRM retroactively is a new feature ...Leer más
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Edmund_Lam en Agosto 24, 2023
I am using the HubSpot Chrome Extension for my Gmail account. When I try to email a contact with more than 3 associated deals, the Log Email option lists only 3 deals along with the associated company and contact. Has anyone seen this issue? Thank Leer más
0 Me gusta
5 Respuestas
Solución Aceptada
Miembro del salón de la fama | Partner
Agosto 25, 2023 02:16
Hi @Edmund_Lam , Yes, you can do this within the CRM: https://knowledge.hubspot.com/crm-setup/associate-activities-with-records#associate-an-...Leer más
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