Gmail Sales Extension

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Solved
Mark_BTP on November 25, 2025
Hi everyone! Does anyone know how to fix this? Suddenly, the "Save" button when logging an email disappeared. Also the button in logging the emails changed from "Log email to HubSpot" to "Log X/X".
1 upvote
5 Replies
Accepted solution
Member
November 26, 2025 12:36
I'm not sure what happened by the Save button is now appearing this morning.
Solved
LazyAnalyst_EA on October 28, 2025
We’ve noticed that some Gmail emails sent from connected accounts do not automatically appear in the correct HubSpot contact record, even though “Log and Track” is enabled. It would help if HubSpot could improve the consistency of Gmail-to-contact read more
Accepted solution
Hall of Famer | Partner
October 28, 2025 06:16
Hi @LazyAnalyst_EA , The email connection it not sufficient for email logging: https://knowledge.hubspot.com/connected-email/connect-your-inb...read more
jmendle on October 21, 2025
Hello. I've noticed that since late last week, the Gmail sales extension seems to no longer show tracking info (little Hubspot logo w/ # of opens and associated records) for every individual email in a thread; it only shows for most recent email. I read more
Community Manager
October 22, 2025 05:56
Hi @jmendle and welcome, we are delighted to have you here! Thanks for reaching out to the HubSpot Community! I've seen a similar thread from yes...read more
Solved
DElvig on September 03, 2025
I use HubSpot integrated with Gmail in the chrome browser. Whenever I have a conversation with a customer via email, the some total of the conversation is included in each reply. I would love to just log the most recent message in or out. This is e read more
0 upvote
3 Replies
Accepted solution
Community Manager
September 08, 2025 10:59
Hi @DElvig and thank you so much for your feedback and for sharing your experience. We appreciate you taking the time to highlight the challenge...read more
Solved
Prioocare on May 13, 2025
I am currently using HubSpot CRM with Gmail integration to automatically capture contact details from emails and save them into the CRM. I have enabled Inbox Automation, Email Logging, and Automatic Contact Creation features, ensuring tha read more
0 upvote
9 Replies
Accepted solution
Hall of Famer | Partner
May 13, 2025 02:48
@Prioocare It should not, no, but it's a beta which can behave unexpectedly, see the beta terms You should be able to, yes No, no records s...read more
Solved
KSmith31 on January 25, 2025
I love the ability to insert proposed meeting times into an email, but I'd also like to hold the proposed time on my calendar so I don't inadvertently schedule something else at a time someone is considering. Is this possible or am I missing it? read more
1 upvote
1 Reply
Accepted solution
Hall of Famer | Partner
January 25, 2025 10:38
Hi @KSmith31 , Correct, this is not possible. However, another user has requested this before: https://community.hubspot.com/t5/HubSpot-Ideas...read more
Solved
PTomlinson on October 29, 2024
There is currently no way to permanently disable email tracking for a given web domain. This is a major problem because: we really do need email tracking for prospects we simply must switch off email tracking for colleagues, suppliers and read more
Accepted solution
Key Advisor
October 29, 2024 08:21
As this is a user to user forum here the only thing I can recommend is to head over to the ideas board and upvote similar ideas or create your own to...read more
Solved
chicagokalo on September 20, 2024
I am in need of assistance. I was looking at the Chrome Extension connected to Gmail. I noticed that the properties to not match the format that I created in the CRM. Ironically, my IOS app has the same outdated properties that I see my C read more
1 upvote
9 Replies
Accepted solution
Contributor
September 21, 2024 20:37
I figured this out. Settings -> Data Managment/Objects/Contacts -> Preview Customization -> click on "update preview cards" .
SCattaniSK on May 26, 2024
I sent several emails using my GMAIL account, that has the hubspot extension. (Note that I used a 3party to sent this emails in bulk) I logged the records using the extension (see image) I did this with over 150 emails, but I cant see the c read more
0 upvote
2 Replies
Member
May 27, 2024 15:04
Hello! karstenkoehler The report looks like this: But when i go to my contacts lists: And filter by last activity it shows me 133...read more
Solved
LFenton20 on April 19, 2024
I have the Google Sales extension and I also have Super admin access but when i try to log emails to my Hubspot I don't seem to have permission? My email is connected.
0 upvote
2 Replies
Accepted solution
Contributor
April 19, 2024 07:00
Thank you for your response. I've actually uninstalled the chrome extension and reinstalled it twice and it seems to be working now.
Solved
Ana777 on April 05, 2024
Hello! I am looking for a way to create contacts in Hubspot from an email address connected to a lead generation form on an app marketplace. The flow is that leads submit their information in this form to contact us, and this data is sent to us read more
1 upvote
5 Replies
Accepted solution
Top Contributor | Elite Partner
May 24, 2024 11:30
@Ana777 if the emails have all the same format you might be able to achieve this using custom code. You would need to have Ops Hub though. We did ...read more
Solved
ILuckutė on January 08, 2024
I ran into issue that every other email that I send or receive can't be tracked or even logged into Hubspot CRM. "Log email" button is unactive and says " Tracking and logging information will be available after this email sends. ". It is quite read more
0 upvote
5 Replies
Accepted solution
Community Manager
January 24, 2024 05:05
Thanks for the ping @TomM2 and apologies for the late reply @ILuckutė ! The option to log emails in the CRM retroactively is a new feature ...read more
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