I would click that Send Logs button and open a support ticket. This is a user to user community and your problem likely seems due to an error that we...read more
I have Kaspersky Security as antivirus and have the Hubspot Sales Chrome Extension on Windows 10. This morning Kaspersky identified a few Javascript files as Trojans. Poking around, it looks like these files belong to the Hubspot Sales Extension (pa read more
We had this issue also. Here is the explanation from HubSpot support: Google changed their requirement for Chrome extension to Manifest 3, and n...read more
Hi there, Just this morning, I realized that a new button has been added to my inbox. It seems that new contacts (from incoming emails) from today onwards are not being added automatically to my CRM. For contacts who are in the CRM, the button s read more
I'm using the Hubspot Sales chrome extension. In my Hubspot account, I have added an address to be automatically bcc'd when emailing Hubspot contacts from my Gmail. Settings --> General --> Email --> Manage additional BCC addresses --& read more
Hi @wlee168 ,
Thank you for reaching out to the Community!
Have you sent your test emails from Gmail? T he additional BCC address only appli...read more
Is it possible to get email tracking for all correspondence with an email associated with an account regardless of which email client I use - desktop, web or mobile?
Hi @vantechguy ,
HubSpot Sales for Gmail only works as an extension in your Chrome browser (with Gmail web, that is). Mobile apps are not supp...read more
When I have logged in my Hubspot extension my gmail stops working and gives me error #001. This prevented me almost entirely from using my gmail. When I disabled the extension, everything worked perfectly.
Is it correct that there isn't the functionality to associate the task for a contact with the company directly from the extension in gmail? If you create a task directly from gmail, in order to associate it to the company, you would need to clic read more
Hey everyone, I've been using Hubspot for about 2 years now just as a CRM with no issues but all of the sudden my emails sent from Hubspot are going to the receipents spam. However, when I send the same email from Mac Mail, gmail.com, or even other read more
I think I fixed it! I enabled 2 factor authentication on my account and now every email goes to the inbox no problem so far. Ill keep this updated if...read more
Hi Everyone, Is there a way to automatically track all incoming and outgoing emails from contacts in Hubspot, even if it's a new thread? I am using Gmail as my email client. Thank you, Jonathan
Hi, I have turned off email tracking in the settings for the entire account. I use the Hubspot Gmail extension. However, I regularly use bcc to send the emails to Hubspot for logging. Now, however, each logged email displays the followin read more
Hi @sauph ,
As far as I know, this notice cannot be hidden. The default behavior in HubSpot is that emails are being tracked – when that is no...read more
Hi, I wanted to prevent certain users from seeing logged emails when looking at contacts, however I belive this is not possible (wow, you really need to fix that) All emails are being logged in the system, many are confidential but still nee read more
Hi @LindenDavies ,
You're correct, it's currently not possible to limit view access to activities on a contact record. A user can see either a...read more
Several users on my account have experience the Chrome extension settings reverting back after they've changed them. Specifically the default association "Create new contacts" has reappeared multiple times after users have removed this. Has anyone read more