Gmail Sales Extension

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ILuckutė on January 08, 2024
I ran into issue that every other email that I send or receive can't be tracked or even logged into Hubspot CRM. "Log email" button is unactive and says " Tracking and logging information will be available after this email sends. ". It is quite read more
0 upvote
5 Replies
Community Manager
January 24, 2024 05:05
Thanks for the ping @TomM2 and apologies for the late reply @ILuckutė ! The option to log emails in the CRM retroactively is a new feature more
Edmund_Lam on August 24, 2023
I am using the HubSpot Chrome Extension for my Gmail account. When I try to email a contact with more than 3 associated deals, the Log Email option lists only 3 deals along with the associated company and contact. Has anyone seen this issue? Thank read more
0 upvote
5 Replies
Accepted Solution
Hall of Famer | Partner
August 25, 2023 02:16
Hi @Edmund_Lam , Yes, you can do this within the CRM: more
TGreenwald on March 28, 2023
I get this error when I try to log in. This is from a fresh browser, no other extensions are installed, browser cache and cookies cleared.
0 upvote
1 Reply
Accepted Solution
Key Advisor
March 28, 2023 08:41
I would click that Send Logs button and open a support ticket. This is a user to user community and your problem likely seems due to an error that more
salesguy2 on August 30, 2022
I have Kaspersky Security as antivirus and have the Hubspot Sales Chrome Extension on Windows 10. This morning Kaspersky identified a few Javascript files as Trojans. Poking around, it looks like these files belong to the Hubspot Sales Extension (pa read more
6 Replies
Accepted Solution
Contributor | Partner
September 01, 2022 10:43
We had this issue also. Here is the explanation from HubSpot support: Google changed their requirement for Chrome extension to Manifest 3, and more
vbs on May 27, 2022
Hi there, Just this morning, I realized that a new button has been added to my inbox. It seems that new contacts (from incoming emails) from today onwards are not being added automatically to my CRM. For contacts who are in the CRM, the button s read more
0 upvote
1 Reply
Accepted Solution
Community Manager
May 30, 2022 05:49
Hi @vbs Thank you for reaching out. If you're using the HubSpot Sales Chrome extension with your inbox, incoming emails won't more
wlee168 on March 16, 2022
I'm using the Hubspot Sales chrome extension. In my Hubspot account, I have added an address to be automatically bcc'd when emailing Hubspot contacts from my Gmail. Settings --> General --> Email --> Manage additional BCC addresses --& read more
Community Manager
March 17, 2022 15:52
Hi @wlee168 , Thank you for reaching out to the Community! Have you sent your test emails from Gmail? T he additional BCC address only more
vantechguy on January 12, 2022
Is it possible to get email tracking for all correspondence with an email associated with an account regardless of which email client I use - desktop, web or mobile?
0 upvote
2 Replies
Accepted Solution
Hall of Famer | Partner
January 12, 2022 14:23
Hi @vantechguy , HubSpot Sales for Gmail only works as an extension in your Chrome browser (with Gmail web, that is). Mobile apps are not more
EGutmann-Gold on November 15, 2021
When I have logged in my Hubspot extension my gmail stops working and gives me error #001. This prevented me almost entirely from using my gmail. When I disabled the extension, everything worked perfectly.
Community Manager
November 16, 2021 05:57
Hi @EGutmann-Gold Thank you for reaching out. Would you mind trying to clear your cache following those steps , as well as trying more
LLade on September 09, 2021
Is it correct that there isn't the functionality to associate the task for a contact with the company directly from the extension in gmail? If you create a task directly from gmail, in order to associate it to the company, you would need to clic read more
0 upvote
1 Reply
Community Manager
September 10, 2021 09:10
Hi @LLade Thank you for reaching out! This is expected behaviour. The tool should create the task in the Task manager, however it more
startetm on September 08, 2021
Hey everyone, I've been using Hubspot for about 2 years now just as a CRM with no issues but all of the sudden my emails sent from Hubspot are going to the receipents spam. However, when I send the same email from Mac Mail,, or even other read more
September 08, 2021 14:58
I think I fixed it! I enabled 2 factor authentication on my account and now every email goes to the inbox no problem so far. Ill keep this updated more
Jkeyson on June 30, 2021
Hi Everyone, Is there a way to automatically track all incoming and outgoing emails from contacts in Hubspot, even if it's a new thread? I am using Gmail as my email client. Thank you, Jonathan
0 upvote
2 Replies
Accepted Solution
Recognized Expert | Platinum Partner
June 30, 2021 11:41
Hi @Jkeyson , With the extension you can set to log/track all outgoing emails by default. Responses to logged emails will also be logged. more
sauph on June 23, 2021
Hi, I have turned off email tracking in the settings for the entire account. I use the Hubspot Gmail extension. However, I regularly use bcc to send the emails to Hubspot for logging. Now, however, each logged email displays the followin read more
0 upvote
3 Replies
Accepted Solution
Hall of Famer | Partner
June 23, 2021 03:19
Hi @sauph , As far as I know, this notice cannot be hidden. The default behavior in HubSpot is that emails are being tracked – when that is more
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