Gmail Sales Extension

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Solved
salesguy2 on August 30, 2022
I have Kaspersky Security as antivirus and have the Hubspot Sales Chrome Extension on Windows 10. This morning Kaspersky identified a few Javascript files as Trojans. Poking around, it looks like these files belong to the Hubspot Sales Extension (pa read more
2 upvotes
6 Replies
Accepted Solution
Contributor | Partner
September 01, 2022 07:43
We had this issue also. Here is the explanation from HubSpot support: Google changed their requirement for Chrome extension to Manifest 3, and n...read more
Solved
vbs on May 27, 2022
Hi there, Just this morning, I realized that a new button has been added to my inbox. It seems that new contacts (from incoming emails) from today onwards are not being added automatically to my CRM. For contacts who are in the CRM, the button s read more
0 upvote
1 Reply
Accepted Solution
Community Manager
May 30, 2022 02:49
Hi @vbs Thank you for reaching out. If you're using the HubSpot Sales Chrome extension with your inbox, incoming emails won't automat...read more
wlee168 on March 16, 2022
I'm using the Hubspot Sales chrome extension. In my Hubspot account, I have added an address to be automatically bcc'd when emailing Hubspot contacts from my Gmail. Settings --> General --> Email --> Manage additional BCC addresses --& read more
Community Manager
March 17, 2022 12:52
Hi @wlee168 , Thank you for reaching out to the Community! Have you sent your test emails from Gmail? T he additional BCC address only appli...read more
Solved
vantechguy on January 12, 2022
Is it possible to get email tracking for all correspondence with an email associated with an account regardless of which email client I use - desktop, web or mobile?
0 upvote
2 Replies
Accepted Solution
Hall of Famer | Partner
January 12, 2022 11:23
Hi @vantechguy , HubSpot Sales for Gmail only works as an extension in your Chrome browser (with Gmail web, that is). Mobile apps are not supp...read more
EGutmann-Gold on November 15, 2021
When I have logged in my Hubspot extension my gmail stops working and gives me error #001. This prevented me almost entirely from using my gmail. When I disabled the extension, everything worked perfectly.
Community Manager
November 16, 2021 02:57
Hi @EGutmann-Gold Thank you for reaching out. Would you mind trying to clear your cache following those steps , as well as trying wi...read more
LLade on September 09, 2021
Is it correct that there isn't the functionality to associate the task for a contact with the company directly from the extension in gmail? If you create a task directly from gmail, in order to associate it to the company, you would need to clic read more
0 upvote
1 Reply
Community Manager
September 10, 2021 06:10
Hi @LLade Thank you for reaching out! This is expected behaviour. The tool should create the task in the Task manager, however it wil...read more
startetm on September 08, 2021
Hey everyone, I've been using Hubspot for about 2 years now just as a CRM with no issues but all of the sudden my emails sent from Hubspot are going to the receipents spam. However, when I send the same email from Mac Mail, gmail.com, or even other read more
Member
September 08, 2021 11:58
I think I fixed it! I enabled 2 factor authentication on my account and now every email goes to the inbox no problem so far. Ill keep this updated if...read more
Solved
Jkeyson on June 30, 2021
Hi Everyone, Is there a way to automatically track all incoming and outgoing emails from contacts in Hubspot, even if it's a new thread? I am using Gmail as my email client. Thank you, Jonathan
0 upvote
2 Replies
Accepted Solution
Recognized Expert | Platinum Partner
June 30, 2021 08:41
Hi @Jkeyson , With the extension you can set to log/track all outgoing emails by default. Responses to logged emails will also be logged. ...read more
Solved
sauph on June 23, 2021
Hi, I have turned off email tracking in the settings for the entire account. I use the Hubspot Gmail extension. However, I regularly use bcc to send the emails to Hubspot for logging. Now, however, each logged email displays the followin read more
0 upvote
3 Replies
Accepted Solution
Hall of Famer | Partner
June 23, 2021 00:19
Hi @sauph , As far as I know, this notice cannot be hidden. The default behavior in HubSpot is that emails are being tracked – when that is no...read more
Solved
LindenDavies on June 09, 2021
Hi, I wanted to prevent certain users from seeing logged emails when looking at contacts, however I belive this is not possible (wow, you really need to fix that) All emails are being logged in the system, many are confidential but still nee read more
6 upvotes
6 Replies
Accepted Solution
Hall of Famer | Partner
June 09, 2021 11:15
Hi @LindenDavies , You're correct, it's currently not possible to limit view access to activities on a contact record. A user can see either a...read more
Andrea_MSC on June 01, 2021
Several users on my account have experience the Chrome extension settings reverting back after they've changed them. Specifically the default association "Create new contacts" has reappeared multiple times after users have removed this. Has anyone read more
1 upvote
1 Reply
Community Manager
June 01, 2021 12:19
Hello @Andrea_MSC , I would recommend the users to clear their cache to ensure everything is working as it should. Please let us know if...read more
Solved
dash_bret on April 28, 2021
I'd like to make sure that my default state for the gmail integration tool is unchecked, meaning that for both the "Log" and "Track" tool, they will always be unchecked unless I manually check them. The system continues to auto-check these field read more
1 upvote
2 Replies
Accepted Solution
Community Manager
April 29, 2021 14:30
Hello @dash_bret , You can customize your default log and track preferences so the settings are applied each time you send an email from Gmail. Yo...read more
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