Gmail Sales Extension

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  • LLade on September 09, 2021
    1 Replies
    Is it correct that there isn't the functionality to associate the task for a contact with the company directly from the extension in gmail? If you create a task directly from gmail, in order to associate it to the company, you would need to clic...
    Community Manager
    September 10, 2021 06:10
    Hi @LLade Thank you for reaching out! This is expected behaviour. The tool should create the task in the Task manager, however it wil...
  • startetm on September 08, 2021
    1 Replies
    Hey everyone, I've been using Hubspot for about 2 years now just as a CRM with no issues but all of the sudden my emails sent from Hubspot are going to the receipents spam. However, when I send the same email from Mac Mail,, or even other ...
    September 08, 2021 11:58
    I think I fixed it! I enabled 2 factor authentication on my account and now every email goes to the inbox no problem so far. Ill keep this updated if...
  • Solved
    Jkeyson on June 30, 2021
    2 Replies
    Hi Everyone, Is there a way to automatically track all incoming and outgoing emails from contacts in Hubspot, even if it's a new thread? I am using Gmail as my email client. Thank you, Jonathan
    July 02, 2021 01:26
    Thanks Josh! Appreciate the help.
  • Solved
    sauph on June 23, 2021
    3 Replies
    Hi, I have turned off email tracking in the settings for the entire account. I use the Hubspot Gmail extension. However, I regularly use bcc to send the emails to Hubspot for logging. Now, however, each logged email displays the followin...
    Top Contributor
    July 27, 2021 09:33
    Hi @sauph An alternative option would be to use a third party app to log your emails that does not also track the email itself. That way the...
  • Solved
    LindenDavies on June 09, 2021
    2 Replies
    Hi, I wanted to prevent certain users from seeing logged emails when looking at contacts, however I belive this is not possible (wow, you really need to fix that) All emails are being logged in the system, many are confidential but still nee...
    June 10, 2021 22:23
    Hello Karsten, thanks for your clear and helpful reply. I understand the limitation now. Whilst I support transparency, this lack of control is a hug...
  • Andrea_MSC on June 01, 2021
    1 Replies
    Several users on my account have experience the Chrome extension settings reverting back after they've changed them. Specifically the default association "Create new contacts" has reappeared multiple times after users have removed this. Has anyone...
    Community Manager
    June 01, 2021 12:19
    Hello @Andrea_MSC , I would recommend the users to clear their cache to ensure everything is working as it should. Please let us know if...
  • Solved
    dash_bret on April 28, 2021
    2 Replies
    I'd like to make sure that my default state for the gmail integration tool is unchecked, meaning that for both the "Log" and "Track" tool, they will always be unchecked unless I manually check them. The system continues to auto-check these field...
    April 30, 2021 13:50
    Thank you so much, that is exactly the setting I was looking for!
  • BusWiFi on March 09, 2021
    1 Replies
    Hi, we noticed a strange behaviour. One of our sales reps sends an email to a given contact (that is in our hubspot crm contacts lists), using Chrome and extension. At that moment everything is ok and two items show up in Log list (contact and com...
    March 10, 2021 04:47
    Anyone has clues? There was a similar topic here but no resolution other than that Hubspot Staff are looking into that problem; https://comm...
  • Solved
    aylakremb on March 01, 2021
    1 Replies
    Hi, I used the Gmail extension on my Hubspot account, but later we realized that many of the logged emails contained sensistive HR information. How do I purge all my logged emails from Hubspot?
    Recognized Expert | Platinum Partner
    March 02, 2021 04:54
    Hi @aylakremb , At this time there's not a way to delete emails in bulk, so it will need to be a manual process. This post should be helpful ...
  • Solved
    kvmvsh on January 10, 2021
    3 Replies
    Gmail is my email provider connected to Hubspot. Is there a way to check if a single contact or multiple contacts are already existing contacts in my CRM database before sending the emails out?
    Most Valuable Member
    January 11, 2021 22:33
    Hi @kvmvsh , Searching manually for these contacts within the HubSpot CRM (under Contacts > Contacts ) will be your best option, even fo...
  • sky_hui on November 24, 2020
    7 Replies
    Gmail extension Log email same subject but from different contacts, does anybody have the same issue? All contacts with same subject are logged, is there anyone know how to fix this, thanks in adavnce!
    March 11, 2021 01:28
    Hi, while testing different things, @sky_hui can you tell me if you use the "forward" option in order to send the very same email to other clients...
  • Solved
    bvandrie on November 18, 2020
    3 Replies
    I am using the Gmail sales extension on Chrome and Edge 86. The email logging portion works great. However the add a follow up task feature, though, never seems to work. I am using HubSpot Free edition. The extension settings i...
    Community Manager
    November 20, 2020 01:59
    Hi @bvandrie I understand your end goal as well, I'd recommend posting this idea in our Ideas Forum that our Product Team monitors regular...
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