Why when I open an email in Outlook it isnt showing up as an Open?

[William88]

Why when I open an email in Outlook it isnt showing up as an Open?

[natsumimori]

Hi @William88 ,

There are some scenarios where you don't get an "open" notification.

I wanted to share these resources for your reference:

• Understand HubSpot Sales email open and click tracking 
• Community thread- Email click but not opened(See Frank's response)
• Block self-open email notifications with the HubSpot Sales Outlook desktop add-in or Chrome extensio...