Why does it show my contacts are opening emails dozens of times in a short time span?
Dec 20, 2019 11:18 AM
I get notifications constantly that my contacts are opening the same email over and over and I know they are not. This morning it shows that one of my contacts opened the same email 7 times over the span of 45 minutes. I haven't removed my own company contacts yet, and the above example is actually a coworker of mine and they said that is not the case. We both assummed that since the email is at the top of his inbox, that everytime he deletes a new email that his scroll bar on Outlook ends up hovering over that email over and over again, hence all the notifications. But he's actually not clicking on the email and opening it; so what prompts the notification to be sent from HubSpot?
Hope my explanation of this scenario makes sense. Could we be right; does HubSpot send a notifaction even if the email is just highlighted from the list on your inbox, despite it not really being opened again? If it's highlighted (inadvertantly or not), it still ends up in the preview window ... so maybe HubSpot uses that to track an "open"?