Gmail Sales Extension

Vita123
Member

Why can't my email show tracking "open"

My new mail cannot be displayed as "open", so I don’t know if the customer has opened my mail. Sometimes the extension cannot be automatically logged in.

 

I tried the following, but it didn't solve my problem:

Troubleshooting steps
-Switch email to HTML mode
-Uninstall and reinstall the Chrome extension
-Make sure the "Log" and "Tracking" settings are enabled

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0 Upvotes
2 Replies 2
PamCotton
Community Manager
Community Manager

Why can't my email show tracking "open"

Hello @Vita123 

 

Happy Friday and Welcome to the Community!

 

I would like to share this Knowledgebase here where we provide more details in how HubSpot Sales email open and click tracking.

Would you provide us more details in your example that is not logging the open tracking?

 

The more information, screenshots, and details you can provide, the better I can advise on the next steps.

Thank you,

 

Pam

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0 Upvotes
Vita123
Member

Why can't my email show tracking "open"

Hi Pam,

 

Thanks for your reply.

 

As I said above, I have already contacted your online customer service and tried all the above methods, such as uninstalling and reinstalling. But my mail only displays "sent", not "open". And no tracking records can be seen in the activity feed section.


Or what information do you need me to provide to make you better understand?

 

Vita

0 Upvotes