Why are HubSpot Contact Profiles not appearing on the web?SOLVE
Nov 1, 2016 6:19 AM
2 problems about that :
First, in the settings, the check box doesnt appear (the one to activate the pulling information from a web site)
only the one for gmail, not website
2nd, i went to chrome settings and dealt with the exceptions pop up and added everything as indicated in the hubspot forum
What can i do ? thanks a lot for your helm
Solved! Go to Solution.
Nov 1, 2016 11:49 AM
Hi @fabien13, thank you for reaching out, as this is a very good question.
Contact Profiles on the Web, though useful in many respects, is a feature that doesn't quite align with the Inbound Sales Methodology. Indeed, HubSpot’s mission is to make the world more inbound by transforming the way businesses market and sell, and over time, we’ve shifted the vision of the HubSpot Sales product to better align with this mission. It is within this frame of thought that our team made the decision to "sunset" the feature for all new accounts created after October 3, 2016. Because you are not seeing the option for Contact Profiles on the Web in your Settings, it appears as though you account may have been created after this date. As you have seen, this does not impact the contact profile sidebar that lives in your inbox, only the "on the web" feature.
Please let us know if you have any questions regarding this explanation, I would be happy to clarify anything further!