While Using Bing

[AmiraR]

Hi! 

My Hubspot Sales Extension  fails everytime I try to log in. Id like to have my emails tracked. I am using Bing as a web browser. Can someone please help? 

Thank you

[GiantFocal]

Hi @AmiraR,

Just to confirm, are you using Microsoft Edge as your web browser or a different one? Bing is a search engine, so I want to ensure we’re troubleshooting the correct setup.

[AmiraR]

Microsoft Edge! Sorry

[karstenkoehler]

Hi @AmiraR,

I'm not following entirely, the sales extension exists for Chrome, Office 365 (web), or Outlook (legacy add-in) – but not for Bing. What do you mean when you're referring to your usage of the sales extension with Bing?

Bing is a search engine, not a web browser. You can find supported browsers here: https://knowledge.hubspot.com/account-security/browsers-supported-by-hubspot

Best regards

[AmiraR]

My bad! I meant using Edge!

I have the gmail extension? Ive attached a picture so hopefully that works.

Thanks

[karstenkoehler]

@AmiraR unfortunately I'm not seeing an image. Can you please try again (directly in the browser)?

As far as I know, there is no official Edge sales extension, only for Chrome. Could you share the link of what exactly you installed?

[AmiraR]

Yes! See above

[karstenkoehler · Accepted solution]

@AmiraR could you please open this page https://www.whatismybrowser.com/ then wait a moment and click "Copy URL to clipboard"?

I'm a bit stumped because I'm not aware of there being an Edge HubSpot Sales extension.

In any case, what exactly fails? What happens after logging in?

For the Chrome extension, please make sure that the settings are set to log/track: https://knowledge.hubspot.com/connected-email/track-and-log-emails-with-the-hubspot-sales-chrome-ext...

Please also confirm that you've connected your email address in HubSpot: https://knowledge.hubspot.com/connected-email/connect-your-inbox-to-hubspot

[karstenkoehler]

@AmiraR did you see my previous reply?