What happens to emails Hubspot Receives (Forwarded BCC'd) when the target emails are not a contact

SOLVE
IPL
Member

Suddenlt whenever I send an email, iit automatically gets bcc'd to 

χχχχχχ

@bcc.hubspot.com

 

THis is for an email I just recently linked - .the same thing does not happen with my usual email.

Why is this and what does it mean?

Please let me know 

thanks

 

0 Upvotes
1 Accepted solution

Accepted Solutions
Phil_Vallender
Solution
Most Valuable Member | Diamond Partner

Hi @IPL

 

The BCC address is how HubSpot Sales logs emails sent from your inbox in the CRM. If it is automatically being inserted you must have 'log in CRM' ticked as described here: How to log your email in the CRM using HubSpot Sales

 

When the recipient of a 'log in CRM' email is not already a contact (based on email address), HubSpot will automatically create a new contact for you. 

 

Hope this helps.

Phil Vallender | Inbound marketing for B2B technology companies

View solution in original post

0 Upvotes
2 Replies 2
Phil_Vallender
Solution
Most Valuable Member | Diamond Partner

Hi @IPL

 

The BCC address is how HubSpot Sales logs emails sent from your inbox in the CRM. If it is automatically being inserted you must have 'log in CRM' ticked as described here: How to log your email in the CRM using HubSpot Sales

 

When the recipient of a 'log in CRM' email is not already a contact (based on email address), HubSpot will automatically create a new contact for you. 

 

Hope this helps.

Phil Vallender | Inbound marketing for B2B technology companies

View solution in original post

0 Upvotes
LoisJ
Contributor

Hi Phil,

 

Just wondering - are there any options (or workarounds) to limit the log to CRM function to contacts who already exist in HubSpot only?

 

I'm assuming it identifies existing contacts by the email address only? ie, no secondary check against first/last name etc for users that might have slightly different email aliases eg: firstname@company... initial.lastname@company... etc

 

Thanks,

Lois

0 Upvotes