Very high CPU on MacOS/Chrome

nickjhowe1
Member

The hubspot extension frequently goes to 100% CPU usage on my 27" iMac and kills Gmail. If I disable the extension everything runs fine, so pretty certain that HubSpot is the culprit, and if I fire up the Chrome Task Manager when theres a problem it is the gmail tab that is consuming all the CPU. Sometimes Gmail won't even load with the extension enabled.

 

Everything is latest version (MacOS, Chrome, HubSpot extension). Anyone else seeing issues?  Any suggestions?

5 Replies 5
TiphaineCuisset
Community Manager

Hi @nickjhowe1 

 

Thank you for reaching out. 

 

I haven't seen something like this with the Gmail extension and I cannot reproduce either. I'm wondering if that could be a conflicting extension. Could you try disabling the other Chrome extensions you have and see if you still have the issue? Can you also try uninstalling and reinstalling the extension? 

 

Thank you!

Best

Tiphaine


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0 Upvotes
thm22
Participant

I see 100% CPU usage on Windows, when in HubSpot, in Chorme, and bringing up the merge contact window. It also happens when deleting an email. It seems to always happen when there is a window on top of the page and the page is getting fuzzy. This should be an easy fix! dont think it has anything to do with any extensions. 

0 Upvotes
TiphaineCuisset
Community Manager

Hi @thm22 

 

Thank you for reaching out - I couldn't reproduce this when using the Chrome extension.

 

I would recommend connecting with HubSpot Technical Support, as Support is included in your subscription and they will be able to provide real-time assistance for this matter, where you are able to share screenshots and further information about this.

 

Thank you

Best

Tiphaine


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nickjhowe1
Member

I'm only on the free plan, so no access to Tech Support.  It isn't a clash with another extension as I've disabled everything else. The race condition seems to be triggered by a large number (>10 or so) emails on the To: line.  Possibly triggered when I paste a bunch of emails from somewhere else, rather than adding them one at a time - I need to do more testing on that.

 

The part of the UI indicated by the arrow changes to a spinner and never loads. I only have about 120 contacts in the DB so don't know why it would freak out.

I'm running on a 2017 iMac 27 with 40GB memory and a 3.5 GHz Quad-Core Intel Core i5, so Chome isn't exactly short on horsepower.2021-09-13_10-36-26.jpg

0 Upvotes
TiphaineCuisset
Community Manager

Hi @nickjhowe1 

 

Thank you for your reply - my latest reply was for thm22 which is why I was talking about tech support!

Thank you for giving me more details 

 

Would you mind recording a gif or video (loom.com is very easy to use) of the behaviour and send it to me via DM? It"ll help us investigate further. 

 

Thank you!

Best

Tiphaine


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0 Upvotes