Hello @gilespy,
When you are sending emails from your personal inbox outside of HubSpot, are you checking the box "track " and "log" in your emails? This will ensure to track your emails and log into the contact activity.
If not you will need to install the Hubspot extension ( more information here).
I hope this information helps.
Pam
 | Você sabia que a Comunidade está disponível em outros idiomas? Participe de conversas regionais, alterando suas configurações de idioma ! Did you know that the Community is available in other languages? Join regional conversations by changing your language settings ! |
