Gmail Sales Extension

midboez
Contributor

Tracking and Logging Emails Mobile Devices (iOS and Android)

Can we can an update on email tracking / logging when emails are sent from mobile devices? I've come across several posts, as far back as 2016 saying its been a feature request, but it looks like this is still not supported. Almost all of our sales reps work off mobile devices, being able to track and log emails would be extermely benificial. 

 

Link to old posts for refrence: 
https://community.hubspot.com/t5/Mobile-Application/Email-tracking-on-smartphone-HubSpot-Sales-Tool/...

https://community.hubspot.com/t5/Gmail-Sales-Extension/IPhone-GMAIL-app-tracking/td-p/22603


https://community.hubspot.com/t5/Gmail-Sales-Extension/Android-iOS-Gmail-App-email-tracking/m-p/3505...


KMarkley
Participant

Tracking and Logging Emails Mobile Devices (iOS and Android)

Hi HubSpot Support Team - Manually adding the bcc address is very cumbersome for heavy mobile email users.  Our CEO sends 300 or more emails a day.  We don’t find it to be a good or effective use of her time to  manually add the BCC to each emails.  Please advise if there is another solution to log emails sent from a mobile device.

kvonloesecke
Community Manager
Community Manager

Tracking and Logging Emails Mobile Devices (iOS and Android)

Hi @KMarkley,

 

Thank you for your feedback.  

I would like to apologize for the frustrations this has caused. 

I would highly recommend upvoting and subscribing to this idea here

Our product team, who monitors the forum regularly, can read your specific use case and understand why this would be a useful functionality or change. It also helps other customers facing the same issue to advocate for its implementation on your behalf by upvoting on the thread as well.

 

Thank you,

Kristen


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switzerville
Participant

Tracking and Logging Emails Mobile Devices (iOS and Android)

@PamCotton I have a hard time believing that HubSpot cannot log emails sent from mobile devices without BCCing some obscure email address!? This is table stakes for modern CRMs. Not to get technical, but you have IMAP access. Why not just use that to capture sent emails in the background the same way you grab inbound emails? This is how other CRMs handle it and it works well. 

PamCotton
Community Manager
Community Manager

Tracking and Logging Emails Mobile Devices (iOS and Android)

Hello @switzerville, thank you for your feedback, I would highly recommend you to please add this comment to this idea here as our product team is constantly checking this space and idea.

 

Kindly,

Pam

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ThreadsHelp2018
Contributeur de premier rang

Tracking and Logging Emails Mobile Devices (iOS and Android)

Hi @midboez 

 

If you use our app Threads to track and log your emails in HubSpot it will also pick up emails sent from mobile devices. You can find us on the HubSpot App Marketplace. 

 

Best

 

Francesca

PamCotton
Community Manager
Community Manager

Tracking and Logging Emails Mobile Devices (iOS and Android)

Hello @midboez , at the moment this still not an available feature. As you referred to one of our ideas here.Upvoting there will alert our Product Team to the popularity of this request. Doing so will also auto-notify you if/when this functionality becomes available within HubSpot. You may read more about how that review process works here.

 

Kindly,

Pam

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