Tracking all emails in Hubspot

SOLVE
Jkeyson
Participant

Hi Everyone, 

 

Is there a way to automatically track all incoming and outgoing emails from contacts in Hubspot, even if it's a new thread? I am using Gmail as my email client. 


Thank you,

Jonathan 

CRM
0 Upvotes
1 Accepted solution

Accepted Solutions
Josh
Solution
Recognized Expert | Platinum Partner

Hi @Jkeyson,

 

With the extension you can set to log/track all outgoing emails by default. Responses to logged emails will also be logged.

 

There is not currently a way to track/log incoming emails that weren't initiated by you.  However, if you get an incoming email you can forward that to the HubSpot system so that it is logged accordingly. 

 

Here's the article on the extension.

 

I hope this helps!

 

Josh




Did this post help solve your problem? If so, please mark it as a solution.

Josh Curcio

HubSpot support and inbound marketing for OEMs, contract manufacturers, and industrial suppliers.
HubSpot Platinum Partner & HubSpot Certified Trainer

View solution in original post

2 Replies 2
Josh
Solution
Recognized Expert | Platinum Partner

Hi @Jkeyson,

 

With the extension you can set to log/track all outgoing emails by default. Responses to logged emails will also be logged.

 

There is not currently a way to track/log incoming emails that weren't initiated by you.  However, if you get an incoming email you can forward that to the HubSpot system so that it is logged accordingly. 

 

Here's the article on the extension.

 

I hope this helps!

 

Josh




Did this post help solve your problem? If so, please mark it as a solution.

Josh Curcio

HubSpot support and inbound marketing for OEMs, contract manufacturers, and industrial suppliers.
HubSpot Platinum Partner & HubSpot Certified Trainer

View solution in original post

Jkeyson
Participant
Thanks Josh! Appreciate the help.
0 Upvotes