Hello. Did this ever get resolved. We noticed the same issue using gmail. Would love to get a solution. Thx
Jul 12, 2022 4:49 AM
Thank you for reaching out.
I have moved your message as a new post for more clarity and because the other thread was mostly about Outlook.
This issue can happen when you reply-all or forward the email and then change the recipient email address. It can also happen if you copy the content of the email and paste it in a new email. Can you confirm you're not doing that? This could cause multiple emails to be associated afterwards in the same thread.
Also do you have this issue with multiple threads or only a specific one?
Jul 12, 2022 12:19 PM
Jul 15, 2022 4:17 AM
Thank you for your reply.
This may have to do with the subject being the same but we'll have to look at it further, can you send me via DM your hubID and the url of two contacts that you have the issue with?