Templates Won't Load

WBreton
Member

Hi Everyone,

When I'm composing a new email in Gmail, after entering the recepient's e-mail address, I hit templates but they never appear. I used Hubspot on my old computer (just changed a few days ago) and had no issues.

Is there something I'm doing wrong? All my connections and integration seem fine.

Thanks,
Will

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PamCotton
Community Manager

Hello @WBreton, I would recommend disconnecting and reconnecting your email to your new computer, in case something is missing once you set it up again this can help to prompt a template on your new computer.

 

 

Are you using the Chrome extension? What is the current version you currently have set up?

Do you have any add blocker on your browser? ( Sharing this knowledge base with more information here) .

 

The more information, screenshots, and details you can provide, the better I can advise on the next steps.

 

Thank you

Pam

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