Aug 22, 2021 4:14 PM
When I'm composing a new email in Gmail, after entering the recepient's e-mail address, I hit templates but they never appear. I used Hubspot on my old computer (just changed a few days ago) and had no issues.
Is there something I'm doing wrong? All my connections and integration seem fine.
Aug 23, 2021 5:38 PM
Hello @WBreton, I would recommend disconnecting and reconnecting your email to your new computer, in case something is missing once you set it up again this can help to prompt a template on your new computer.
Are you using the Chrome extension? What is the current version you currently have set up?
Do you have any add blocker on your browser? ( Sharing this knowledge base with more information here) .
The more information, screenshots, and details you can provide, the better I can advise on the next steps.