Suddenly lost "permission" to edit / add contacts from gmail

MattePaint
Participant

I was able to add and edit contacts in the gmail sidebar for a few weeks and now it says I don't have permission (but I have Super Admin permission).

 

I have sales free, is there a limit (or limit per month) to the number of times you can add / edit through the gmail sidebar? I don't see any documentation about that.

 

Please halp!

0 Upvotes
6 Replies 6
roisinkirby
HubSpot Product Team

Hey @MattePaint could you please share a screenshot of the error message you are seeing? Thank you!

0 Upvotes
MattePaint
Participant

Hey Ro,

 

Here you go 🙂

 

Capture.JPG

 

0 Upvotes
juanmarenco
Member

Hi, one of my team members y having the same issue: everyone else in the team is workin just fine

 

Captura de pantalla 2017-08-29 15.01.34.png

 

0 Upvotes
jennysowyrda
Community Manager

Hey @juanmarenco

 

Just wanted to see if you were still experiencing this issue? Were you able to follow the advice outlined above? 

 

Thanks,

Jenny

0 Upvotes
juanmarenco
Member

Hi Jenny, 

 

Yes, we solve it 

 

Thanks

0 Upvotes
MattePaint
Participant

This issue has resolved itself for me but I don't know why...

 

@juanmarenco - Maybe try getting your team member to sign out of gmail, restart the pc and go from there... I didn't do this to solve mine, it just fixed itself, but maybe that will fix it for you 🙂