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Jan 19, 2022 7:37 AM
Logging on behalf of a customer
It would be great if there was a way to include subdomains in the Never Log list automatically.
Example: Adding *zendesk.com in the Never Log list does not seem to exclude emails from *@company.zendesk.com from logging.
Jan 19, 2022 8:45 AM
That works for the root domain but subdomains on the root domain aren't excluded. Every company using zendesk.com for example has its own subdomain that their emails go to. We have zendesk.com excluded but all emails from their customers are still being logged since the emails take the format of support+129393@company.zendesk.com . We need a wildcard for the subdomain. If I'm missing something, please let me know.
Jan 19, 2022 8:01 AM