Gmail Sales Extension

Kidomu
HubSpot Product Team
HubSpot Product Team

Subdomains on Never Log list

Logging on behalf of a customer

 

It would be great if there was a way to include subdomains in the Never Log list automatically.


Example: Adding *zendesk.com in the Never Log list does not seem to exclude emails from *@company.zendesk.com from logging. 

CoreMatters
Participant

Subdomains on Never Log list

That works for the root domain but subdomains on the root domain aren't excluded. Every company using zendesk.com for example has its own subdomain that their emails go to. We have zendesk.com excluded but all emails from their customers are still being logged since the emails take the format of support+129393@company.zendesk.com . We need a wildcard for the subdomain. If I'm missing something, please let me know.

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webdew
Guide | Diamond Partner
Guide | Diamond Partner

Subdomains on Never Log list

 @Kidomu ,

Adding @domain.com in the Never Log list does exclude the emails. check out this article here.

 

Hope this helps!
If we were able to answer your query, kindly help the community by marking it as a solution.
Thanks and Regard.

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