Stop creating a new contact on hubspot

[Fnisar]

Hi guys, 

Could you please help me ? I've got the HubSpot sales extension installed on Gmail. I wanted to log certain emails to the right contact on hubspot but what I noticed is, HubSpot is creating a new conversation in my HubSpot inbox + creating a new contact every time I get an email from a new contact in my Gmail. 

How do I switch this off? I've already tried Clicking on the HubSPot Gmail extension - > Log & track --> Log email -> OFF

Thanks for your help. 
Faisal

[karstenkoehler · Accepted solution]

Hi @Fnisar,

The sales extension does not create contacts for new incoming messages – only the conversations does. Have you set up a conversations inbox? https://knowledge.hubspot.com/inbox/set-up-the-conversations-inbox

If so, unfortunately, currently contact creation for inboxes cannot be disabled, see here: https://community.hubspot.com/t5/HubSpot-Ideas/Disable-automatic-contact-creation-for-Conversations/...

I'd recommend upvoting and commenting on the product request. The product team reviews these requests based on their popularity. You can make it easier for others to find the request by accepting my reply as a solution. I'd appreciate it!

Best regards

[RSadler9]

We don't have a team inbox set up or conversations but our inbound emails are now being added as leads automatically to hubspot and we can't get it to stop. Can someone help please?

[DianaGomez]

Hi @RSadler9, hope you are doing well!

HubSpot is creating new contacts because the users are using the Sales extension and actively choosing to log and track their emails.

If there is no contact created, HubSpot will create a contact in order to be able to log and track the email.

If you don't want those interactions to create new contacts, the users would have to stop choosing to track and log the emails 🙂

Hope this helps,

Diana

[00000]

Hi Faisal, 

You could create a workflow to delete a contact*.

Filter: Source(s) for this extension + feature(s) of an unfinished or unreviewed contact page within your organization. 
Action: Delete contact.

It may be best to use the schedule option or a delay to run this workflow so you and your team have time to update a logged contact when adding someone new is intentional.

*I think this is out of beta, but if not, you or a Super Admin could opt in.

-Chel

[Fnisar]

thanks so much! I found another solution actually.

[bernhardhoerman · Accepted solution]

Looks like you added you gmail as a inbox, this makes it so all incomming messaged are logged and to log them all are created. The Idea is to use this for an Inbound Sale Mail like sales@company.com since you want each and every mail to be worked on. 

Try to use the Hubspot Extention for Gmail, this allows you to log and create contacts as you desire.

[Fnisar]

Thanks !! That's what I tried and it worked. Suggested by Karsten as well. 

[karstenkoehler · Accepted solution]

Hi @Fnisar,

The sales extension does not create contacts for new incoming messages – only the conversations does. Have you set up a conversations inbox? https://knowledge.hubspot.com/inbox/set-up-the-conversations-inbox

If so, unfortunately, currently contact creation for inboxes cannot be disabled, see here: https://community.hubspot.com/t5/HubSpot-Ideas/Disable-automatic-contact-creation-for-Conversations/...

I'd recommend upvoting and commenting on the product request. The product team reviews these requests based on their popularity. You can make it easier for others to find the request by accepting my reply as a solution. I'd appreciate it!

Best regards

[Fnisar]

Hi there,

Thanks for replying. I've gone ahead & switched off the Conversations
inbox. Hopefully that'll work.

[Fnisar]

Thanks Karsten! That worked. Now it doesn't create new contacts in HubSpot all the time.