Stop Logging an Email
Feb 19, 2020 8:55 PM
We're having a problem at the moment. Our CEO has accidentially selected to log some of his personal emails - which are now going into our HS database. We want to stop some of these email threads, but we cannot find an option to stop them coming through?
We've deleted the records in HS. But everytime a new response comes through, it goes straight into HS. We don't have the option to 'untick' logging in the responses - it shows up as upticked.
How can we stop logging a previously logged email?