Apr 2, 2020 10:29 AM - edited Apr 2, 2020 10:30 AM
Thank you for posting in the Community.
When you say 'posting' do you mean that the replies from these recipients are not logged in HubSpot?
That could come from multiple reasons:
- Did you send the original emails from HubSpot or from Gmail?
- If you sent them from Gmail, did you have the Log box checked?
A reply can only be logged on a contact record if the original email was logged to begin with. You can find here the requirements for a reply to log:
Log email replies in the CRM
I want to share with you a documentation that explains how to use these functionnalities once you have installed the extension:
Track and log emails with the HubSpot Sales Chrome extension
Customize your HubSpot Sales Chrome extension settings
You can also use the forwarding address to log any email that did not log automatically.
I hope that helps
Have a lovely day