Gmail Sales Extension

Laura_Drexler
Membro

Re: no hubspot tracking in gmail available

Hi there,

I'm having this issue too. Followed all the steps in this thread, updated, uninstalled., reinstalled.... still no tracking check box when I want to send a gmail through hubspot. Any other ideas that woud help?

Thanks 🙂

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3 Respostas 3
TiphaineCuisset
Gerente da Comunidade
Gerente da Comunidade

Re: no hubspot tracking in gmail available

Hi @Laura_Drexler 

 

Thank you for reaching out!

 

As you posted in an old thread I've moved your message as a new post for more clarity. 

 

Can you clarify if the issue is that the emails are not tracked with the Chrome extension, or is that the "Track" checkbox is not appearing in Gmail? 

 

Could you take a screenshot and share it in this thread? 

Is this happening with all emails and all users?

 

The more information, screenshots, and details you can provide the better we can assist!

 

Thank you!

Best

Tiphaine


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Laura_Drexler
Membro

Re: no hubspot tracking in gmail available

Hello there,

The 'track' box is not appearing even though I requested it.

This is how it looks when I try to email myself

And the email signature I set up isn't going through either.......

[image: image.png]
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TiphaineCuisset
Gerente da Comunidade
Gerente da Comunidade

Re: no hubspot tracking in gmail available

Hi @Laura_Drexler 

 

Thank you for your reply - I cannot see your image here, can you include it here again? You can do that by clicking on the little camera icon when you're writing your response on Community

 

Thank you!

Best

Tiphaine


Saviez vous que la Communauté est disponible en français?
Rejoignez les discussions francophones en changeant votre langue dans les paramètres !

Did you know that the Community is available in other languages?
Join regional conversations by changing your language settings !


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