no hubspot tracking in gmail available

[Laura_Drexler]

Hi there,

I'm having this issue too. Followed all the steps in this thread, updated, uninstalled., reinstalled.... still no tracking check box when I want to send a gmail through hubspot. Any other ideas that woud help?

Thanks 🙂

[TiphaineCuisset]

Hi @Laura_Drexler 

Thank you for reaching out!

As you posted in an old thread I've moved your message as a new post for more clarity. 

Can you clarify if the issue is that the emails are not tracked with the Chrome extension, or is that the "Track" checkbox is not appearing in Gmail? 

Could you take a screenshot and share it in this thread? 

Is this happening with all emails and all users?

The more information, screenshots, and details you can provide the better we can assist!

Thank you!

Best

Tiphaine

[Laura_Drexler]

Hello there,

The 'track' box is not appearing even though I requested it.

This is how it looks when I try to email myself

And the email signature I set up isn't going through either.......

[image: image.png]

[TiphaineCuisset]

Hi @Laura_Drexler 

Thank you for your reply - I cannot see your image here, can you include it here again? You can do that by clicking on the little camera icon when you're writing your response on Community

Thank you!

Best

Tiphaine