Gmail Sales Extension

cmercet
Member

Notifications opening tracked emails

SOLVE

Hi,

 

When someone open a tracked email in a thread of answers with Gmail, I receive the number of notifications of email answers.

 

Would it be possible to just have one notification instead of tone of pop ups?

 

Thank you for your help dear hubspot team!

 

Clement

1 Accepted solution
roisinkirby
Solution
HubSpot Product Team
HubSpot Product Team

Notifications opening tracked emails

SOLVE

click on the HubSpot Sales icon in the top-right corner of your Chrome browser. Then click the gear icon. Here, you'll see an on/off toggle which silences notifications.

  • If you switch the toggle off (no check mark), HubSpot Sales will still track emails, but the real-time notifications will be silenced for 24 hours.
  • Turning the toggle back on will re-enable real-time notifications.
  • You can always view silenced notifications by clicking the HubSpot Sales icon or by viewing your activity feed under Sales Tools > Activity Feed.
  • This notification toggle will reset each day. 

If you're using the HubSpot Sales Windows tray app instead, right-click on the HubSpot icon on your PC and select Pause Notifications

Alternatively, you can mute notifications for particular email threads. Learn how here. Additionally, if you would like to delete a notification from your activity feed, click the X icon to permanently remove the notification from your feed.

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0 Upvotes
4 Replies 4
roisinkirby
Solution
HubSpot Product Team
HubSpot Product Team

Notifications opening tracked emails

SOLVE

click on the HubSpot Sales icon in the top-right corner of your Chrome browser. Then click the gear icon. Here, you'll see an on/off toggle which silences notifications.

  • If you switch the toggle off (no check mark), HubSpot Sales will still track emails, but the real-time notifications will be silenced for 24 hours.
  • Turning the toggle back on will re-enable real-time notifications.
  • You can always view silenced notifications by clicking the HubSpot Sales icon or by viewing your activity feed under Sales Tools > Activity Feed.
  • This notification toggle will reset each day. 

If you're using the HubSpot Sales Windows tray app instead, right-click on the HubSpot icon on your PC and select Pause Notifications

Alternatively, you can mute notifications for particular email threads. Learn how here. Additionally, if you would like to delete a notification from your activity feed, click the X icon to permanently remove the notification from your feed.

0 Upvotes
joewithfriends
Participant

Notifications opening tracked emails

SOLVE

I clicked the link at the bottom that seemed like it should lead to instructions for turning off notifications for specific mails, but the article it linked to didn't seem to have any information about how to do that.

0 Upvotes
indieweb
Contributor

Notifications opening tracked emails

SOLVE

@joewithfriends yup there is currently no way / no longer a way to mute threads as per this thread.

0 Upvotes
yikes
Participant

Notifications opening tracked emails

SOLVE

PLEASE make a way to turn off notifications for specific emails.  I can't tell you how many times I've accidentally forgotten to turn off the "tracking" option in my Gmail account when I send a company email and receive over 100 notifications (and receive them for weeks on end) when I do.  It is maddening.

 

Why can't you create something this simple?

 

I still need the notifications for my sales emails so I can't turn them off universally and 24 hours wouldn't do any good anyway since everyone opens them for forever and a day anyway - I guess my emails are just that interesting.