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Notification Spamming

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Occasional Contributor

Dear Community,

 

is it possible to show/track notifications only once?

Problem is, that if a receiver opens an email, the tracker tracks every 3 minutes if a email is still open and i get a notification every time. 

The biggest problem: i have clients with over 50 "opened email" notifications and this is spamming the contact timeline.

 

Is there a possibility to stop or show notifications only once?

 

Best, Philip

2 Accepted solutions

Accepted Solutions
Regular Advisor | Gold Partner | HubSpot Certified Trainer

@Philip,

 

You can mute specific notification threads so you stop receiving them for that specific tracked event. This can be done by clicking the HubSpot icon in your browser that is specific to Sales Pro, or if you have enabled desktop notifications, you can mute from there.

 

Hope that helps!

 

Josh




Did this post help solve your problem? If so, please mark it as a solution.

Josh Curcio

We help tier 1 & 2 manufacturers generate leads!
HubSpot Gold Partner & HubSpot Certified Trainer

Regular Advisor | Gold Partner | HubSpot Certified Trainer

@Philip,

 

I hear you, but from what I know it's not as much a bug with the system as how email platforms work. For example, if I use Outlook on Desktop, if that email is the one that's open as the last email read, everytime I open Outlook it may send a notification. However, the HubSpot sales tool doesn't have a way to determine if it's a legit open or something like that. 

 

Don't get me wrong, I understand your pain here and wish there was a better solution...and maybe there will be down the road.

 

I am not sure of your situation, but if you are actively involved in sales, the $50 per month for Sales Pro is well worth the investment. In many cases, if having those features helps you close an additional deal it will pay for the invesment (obviously determined by sale size and profitability). Full disclosure: Yes, I'm a HubSpot partner and a bit bias, but I am also a user of Sales Pro and don't get anything in return for suggesting that. As a user my opinion is that the investment is worth the value.

 

Best of luck!




Did this post help solve your problem? If so, please mark it as a solution.

Josh Curcio

We help tier 1 & 2 manufacturers generate leads!
HubSpot Gold Partner & HubSpot Certified Trainer

10 Replies
Regular Advisor | Gold Partner | HubSpot Certified Trainer

@Philip,

 

You can mute specific notification threads so you stop receiving them for that specific tracked event. This can be done by clicking the HubSpot icon in your browser that is specific to Sales Pro, or if you have enabled desktop notifications, you can mute from there.

 

Hope that helps!

 

Josh




Did this post help solve your problem? If so, please mark it as a solution.

Josh Curcio

We help tier 1 & 2 manufacturers generate leads!
HubSpot Gold Partner & HubSpot Certified Trainer

Occasional Contributor

@Josh 

Sorry, but that wont help. The notification is not the main problem.

The problem is, that the tracked event can be seen in the timeline of the customer.

Like "Josh opened XY - email - 1 min ago / 4 min ago / 7 min ago / 10 min ago ...." - this is spaming the timeline very hard.

 

Check the screenshot below

 

Unbenannt.PNG

 

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0 Upvotes
Regular Advisor | Gold Partner | HubSpot Certified Trainer

@Philip,

 

In the timeline on the contact you can use the filter timeline feature to remove them, however it will remove them all.

 

Josh




Did this post help solve your problem? If so, please mark it as a solution.

Josh Curcio

We help tier 1 & 2 manufacturers generate leads!
HubSpot Gold Partner & HubSpot Certified Trainer

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0 Upvotes
Occasional Contributor

@Josh

Thank you. 

But the problem is not to turn of or filter that. I want to fix it.

I am not a "sales pro" user and 200 notifications are gone in 2 days, if this "bug" wont be fixed.

I mean, it's not even realistic that someone opens an email every 3 minutes and 20 times in a row. So thats clearly a bug.

Any solutions on that?

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0 Upvotes
Regular Advisor | Gold Partner | HubSpot Certified Trainer

@Philip,

 

I hear you, but from what I know it's not as much a bug with the system as how email platforms work. For example, if I use Outlook on Desktop, if that email is the one that's open as the last email read, everytime I open Outlook it may send a notification. However, the HubSpot sales tool doesn't have a way to determine if it's a legit open or something like that. 

 

Don't get me wrong, I understand your pain here and wish there was a better solution...and maybe there will be down the road.

 

I am not sure of your situation, but if you are actively involved in sales, the $50 per month for Sales Pro is well worth the investment. In many cases, if having those features helps you close an additional deal it will pay for the invesment (obviously determined by sale size and profitability). Full disclosure: Yes, I'm a HubSpot partner and a bit bias, but I am also a user of Sales Pro and don't get anything in return for suggesting that. As a user my opinion is that the investment is worth the value.

 

Best of luck!




Did this post help solve your problem? If so, please mark it as a solution.

Josh Curcio

We help tier 1 & 2 manufacturers generate leads!
HubSpot Gold Partner & HubSpot Certified Trainer

Occasional Contributor

thank you josh! i guess i will check sales pro then Smiley Wink

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0 Upvotes
Regular Advisor | Gold Partner | HubSpot Certified Trainer

Great!

 

As some added advice to make it most worth your time, try to use as many of the features as possible. Here are a couple of my favorites:

  • Calling from the CRM (very limited in Free)
  • Email templates (only 5 available in Free, several more to meet other scenarios in Pro)
  • Sequences - these are series of emails that go out to prospects based on customized scenarios. If they respond to one of the emails, you can stop the sequence and start an actual conversation.
  • Documents - You can track opens on proposals you send out, but more importantly where those prospects are spending time on each page of the proposal. <--- love this feature!

Josh




Did this post help solve your problem? If so, please mark it as a solution.

Josh Curcio

We help tier 1 & 2 manufacturers generate leads!
HubSpot Gold Partner & HubSpot Certified Trainer

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0 Upvotes
Occasional Contributor

I am having a similar problem! I think the solution I am looking for is different. I get notifications on my desktop and phone for every single "X has  opened your email," which I do not want to see. However, I do want a notification if someone has RESPONDED to my email, or sent me an email. So I do not want to blanket mute the entire thread, but rather to turn off "read receipt" notifications. Is this possible on Hubspot? Can anyone help me with this?

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0 Upvotes
New Member

I am with the same problem right now.

 

And don't know how can I solve it.

 

Someone can help me?

 

There is something to receive only first notification of an open email?

 

Thanks.

New Member

SImilar issue- I am recieving a constant stream of notifications to the HubSpot app when somone is either responding to an email or they click in and out of a note. I'm recieving hunreds of notifications about an email- which as much as I hope my emails are that interesting- they really aren't. This steady state of buzzing notifications- both chrome notifications and phone (hubspot app) defeat the entire purpose of teh email tracking.

Any insight on a better workflow would be great. 

I have "sales pro" , but am not an advanced user by any means.

Thanks

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0 Upvotes