New emails from existing contact aren't in hubspot
Hy, I'm been testing Hubspot for some weeks and I have a (big) problem.
I imported all contacts. When I send them an mail, no problem: Huspot tracks my mail
But when a contact of mine sends a new email (not an answer, a new mail, for example for a new quote) , my Hubspot doesnt import this mail in hubspot system. So:
- the contact is existing
- if I send mail to the contact it's all ok.
- If the contact send me a new mail, (not an answer to mail of mine) that mail isn't
How could I do?