Jul 31, 2020 7:19 AM
I have the Gmail Extension on and it prompts me to track each email. It seems connected to HubSpot - I can click through from any email and start a new deal etc. However NONE of the emails are showing up in conversations. I'm at my wits end - have tried everything, apart from speaking to you guys, please help!
Aug 3, 2020 9:49 AM
Please ensure that the email you would like to show in conversation is a "shared inbox".
With a team email channel ( shared inbox), your team can view, manage, and reply to emails in the conversations inbox.
A team email address is an email address that multiple users have access to and use to communicate with contacts.
If your e-mail is connected as a personal email, means that this is an email address that is unique to your user and not used by anyone else on your team. You can use a personal email to send one-to-one emails from the CRM, log email replies to the CRM, send sequences emails, and install HubSpot Sales to access the sales tools in your inbox. Learn more about the different email (click here for more information) connections you can make in HubSpot.
Before connecting a team email, keep the following in mind:
I hope this information helps.