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Mails don't get tracked at the company when I write to a new contact.
When I write a Mail to a new contact of a company - Hubspots automatically creates the company and assigns the contact to the company. But the first mail doesn't show up at the company's site on hubspot.
Can you confirm if it's a tracking issue or a logging issue? Seems like it's a logging issue but you're talking about "tracking" on the subject so just want to make sure
Do you write the email via Gmail/Outlook or directly in the contact record? If via Gmail/Outlook, I understand that neither the contact or their company doesn't exist yet in HubSpot, is that correct?
The more information, screenshots, and details you can provide the better we can assist!