Logging & Tracking emails with Chrome extension as Super Administrator
Hi. I'm new to Hubspot and have been set up as a Super Administrator within my company. Am am also in an active sales role, so I'd like to have access to all of the functions in the Chrome extension for email tracking and logging. Unfortunately, the radio boxes in new emails I'm sending from my connected Gmail account say I don't have permission for these functions when I scroll over them.
I've seen others have had this problem and have solved it by going to Settings>Users & Teams and changing the users settings. This is clear and easy for users not assigned Super Admin stutus, but in my permissions as a Super Admin, it simply says:
"Super admins can manage all users, tools, and settings.
Users in this role can access everything except some subscription features. They need a paid seat for full access to Sales Hub and Service Hub."
I have no option to change settings for myself and yet I don't have permission to use this important feature.
Could you please send us a screenshot of the message? To log and track with the extension it is not required to have a paid subscription, so I would like to investigate more about it.
The more information, screenshots, and details you can provide, the better I can advise on the next steps.