Emails to my connected G Suite account from email addresses that do not yet exist in my HubSpot CRM are being added as contacts to the CRM. I have been told about 10 times by "support" that this should not be happening, that with Logging OFF, I this should not have new emails creating contacts in the CRM. Well it is happening. I have been directed to post my issue here. I have tried uninsalling the Chrome App. The issue persisted after reinstalling. How do I fix this?
Note: I require Tracking to be ON as I still need to know when, for instance, a contact opens an email.
Could you please advise with who did you speak about this issue?
In order hand, you should be able to set your default options for tracking and logging by clicking on the sprocket within Gmail>extension settings. From there you can set and save your defaults.
If you continue to experience issues after that can you please send along screenshots of what you are experiencing?
Thank you
Sharon
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