Log email same subject but from different contacts

sky_hui
Member

Gmail extension Log email same subject but from different contacts, does anybody have the same issue? All contacts with same subject are logged, is there anyone know how to fix this, thanks in adavnce!

 

 

Xnip2020-11-25_11-36-32.jpg

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7 Replies 7
JessicaH
HubSpot Alumni

Hi @sky_hui,

 

Do you mind sharing more about your current set up and what your end goal is?
The more information, screenshots and examples you can provide the better the Community can assist!

Take care!
Jess 


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sky_hui
Member

Hi @JessicaH ,

 

Thanks for your reply.

 

Please find attached the current set-up for log & track.

 

Our goal is simple, we don't want the log mixed with different contacts, Because they are no relationship at all.

 

 

Xnip2020-11-26_16-14-43.jpg

 

 

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JessicaH
HubSpot Alumni

Hi @sky_hui,

 

Thank you for the information provided, it seems there is an issue that our team is currently investigating. I've mentioned your cases to them and as soon I have an update about this I'll reach out to you!

 

Thank you and apologies for any inconvenience caused. 

Take care!

Jess


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Nimm an regionalen Unterhaltungen teil, in dem du deine Spracheinstellungen änderst !


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sky_hui
Member

Thanks, till now it is still a batch of email logs for same topic no relationship contacts.

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sky_hui
Member

Hello @JessicaH 

 

So any updats on this, still frustrating on this for the log and track issue.

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BusWiFi
Participant

Any updates?
I have a similar topic here: https://community.hubspot.com/t5/Gmail-Sales-Extension/Hundreds-of-contacts-being-added-to-quot-log-...

 

And our sales rep is blocking her computer (slowing down significantly) after she sends emails, as hundreds of contacts are linked to it - making extension in chrome unusable.

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BusWiFi
Participant

Hi,

while testing different things, @sky_hui can you tell me if you use the "forward" option in order to send the very same email to other clients? If yes, using "forward" copies the pixels that contain "logged" other contacts/companies and therefore you end up with hundreds of incompatibile contacts.

Can you tell me if that's the case? If yes, we might have solved that issue - one can't use forward option in email as it includes all other contacts in the new email.

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