I would highly recommend you to please post this idea at our ideas forum (here).
Our product team, who monitors the forum regularly, can read your specific use case and understand why this would be a useful functionality or change. It also helps other customers facing the same issue to advocate for its implementation on your behalf by upvoting on the thread as well.
Hi, this does not work. I've posted the same issue to the community here. This issue is trying to log an email that has already been sent, where we are the senders.
A common scenario where I encounter this is when the HubSpot Gmail extension is not logged in while I'm sending emails. (HubSpot extension is a separate login and is not synced to my Gmail login.) This is a high-frequency event as anytime I need to sign into Gmail again, I also need to manually log into the HubSpot extension again. (e.g., switching between my desktop/laptop/tablet, Chrome updates, restarting my computer, switching between accounts, etc.) Any emails I send while I have yet to log back into the HubSpot extension are not tracked.
The only options to resolve this currently require choosing one of the following: 1) Log the email in a multi-step, time-consuming, manual process that leads to further issues. This is only an acceptable solution when it's an email sent to a limited number of recipients from the same company. 2) Don't track the email at all
3) Resend the email to the customers once signed back into the HubSpot extension; though this is not really an acceptable solution due to the confusion / poor CX for customers
I find that this does not work (at least in Outlook). It appears it only logs a forwarded or BCC'ed email to the main TO or FROM address and since you're are doing this after the email has been sent previously, the intended CONTACT is in the CC field and the email does not get logged to their record. Or am I missing something?