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Log an email after it is sent

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Regular Contributor

I am using the Gmail integration. I have set the "Log" unchecked by default because I send many non-sales related emails. 

 

Sometimes, I forget to press "Log" on an email prior to sending. Is there a way to retroactively log that email in Hubspot? 

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Community Thought Leader | Diamond Partner

Hi @dc-usa

 

There sure is - HubSpot gives you a forwarding address as well as a BCC address: Log email in your CRM with the BCC or forwarding address

 

Hope this helps.

Phil Vallender | Inbound marketing for B2B technology companies
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Community Thought Leader | Diamond Partner

Hi @johnwilliamcook , @Whodder 

 

Acutally, it looks like I was mistaken when I replied to @dc-usa  originally. 

 

The HubSpot forwarding address is for adding an email you have recieved to the timeline - not for logging an email you have sent, after you sent it!

 

Apologies for the confusion.

Phil Vallender | Inbound marketing for B2B technology companies
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Community Thought Leader | Diamond Partner

Hi @dc-usa

 

There sure is - HubSpot gives you a forwarding address as well as a BCC address: Log email in your CRM with the BCC or forwarding address

 

Hope this helps.

Phil Vallender | Inbound marketing for B2B technology companies
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Regular Contributor

Thanks Phil. So just to be clear: I should go to my "Sent" folder and find the email, and then foward my own email to that address? 

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Community Thought Leader | Diamond Partner

Yep, that's how it should work. 

Phil Vallender | Inbound marketing for B2B technology companies
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New Contributor

I find that this does not work (at least in Outlook). It appears it only logs a forwarded or BCC'ed email to the main TO or FROM address and since you're are doing this after the email has been sent previously, the intended CONTACT is in the CC field and the email does not get logged to their record. Or am I missing something?

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New Contributor

Same for me.

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Community Thought Leader | Diamond Partner

Hi @johnwilliamcook , @Whodder 

 

Acutally, it looks like I was mistaken when I replied to @dc-usa  originally. 

 

The HubSpot forwarding address is for adding an email you have recieved to the timeline - not for logging an email you have sent, after you sent it!

 

Apologies for the confusion.

Phil Vallender | Inbound marketing for B2B technology companies
New Member

This "bcc" method isn't working for me for emails sent after the fact. How do I associate an email I ALREADY sent to the contact record? 

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